What's the Secret? To Providing a World-Class Customer Experience
, by DiJulius, John R.Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
- ISBN: 9780470196120 | 0470196122
- Cover: Hardcover
- Copyright: 5/2/2008
What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.