Words That Work In Business A Practical Guide

Do you wish for more respectful work relationships? To move beyond gossip arid power struggles to improved trust and productivity? If you've ever wished you could positively affect work relationships and company culture regardless or your position, Words That Work In Business offers a resounding "yes." The key is a simple yet profound shift in how you think and talk.

Ike Lasater is a cofounder of Words That Work, a consulting and training firm that helps organizations achieve results through better communication and collaboration, and a cofounder of Yoga Journal magazine. He is a former board member for the Center for Nonviolent Communication and for the Association for Dispute Resolution of Northern California. He lives in San Francisco. Julie Stiles completed a Master's degree in Consciousness Studies at John F. Kennedy University. She has a background in education and technology, and currently works as a writer helping professionals articulate and shape their ideas for publication. She also has completed a manuscript on the process of transformation of consciousness. Julie has studied Nonviolent Communication through JFKU as well as with Marshall Rosenberg, Ike Lasater, and John Kinyon.

Preface	p. 1
Introduction	p. 3
A Few Notes Before We Begin	p. 5
Reminders	p. 7
How to Begin: Silent NVC Practices	p. 11
Becoming Aware of Blocking Connection	p. 12
Using Self-Empathy-Recognizing Your Triggers	p. 14
Using Silent Empathy-Understanding Your Co-workers	p. 18
The Learning Cycle: Celebrating Progress, Mourning Mistakes	p. 23
Celebrating and Mourning in NVC	p. 24
Putting the Learning Cycle Into Daily Practice	p. 28
Practice: Building Confidence and Competence	p. 33
Practicing Silent Skills	p. 33
Practicing Out Loud Skills	p. 34
Making Agreements to Practice NVC	p. 36
Taking the Time You Need	p. 46
Powerful Requests: Asking for What You Want	p. 49
Recognizing Typical Patterns in Unclear Requests	p. 49
Getting Clear on Making Clear Requests	p. 50
Helping Others Formulate Clear Requests	p. 63
Suggestions for Addressing Common Workplace Communication Challenges	p. 65
Recognizing Enemy Images	p. 65
Handling Difficult Conversations	p. 72
Addressing Humor in the Workplace	p. 75
Challenging Prejudice in the Workplace	p. 80
Contributing to Effective Meetings	p. 84
Navigating Power Differentials	p. 88
Responding When Colleagues Complain	p. 89
Giving Feedback and Evaluations	p. 93
Sharing Common Work Areas	p. 99
Mediating Broken Agreements	p. 101
Answering Email	p. 104
Transforming the End of Employment	p. 106
Conclusion	p. 111
Appendices
Training Wheels Sentence	p. 115
Feelings List	p. 117
Feelings Versus Evaluations Masquerading as Feelings	p. 121
Needs List	p. 126
Index	p. 127
The Four-Part Nonviolent Communication Process	p. 132
Some Basic Feelings and Needs We All Have	p. 133
About Nonviolent Communication	p. 134
About PuddleDancer Press	p. 135
About the Center for Nonviolent Communication	p. 136
Trade Books From PuddleDancer Press	p. 137
About the Author	p. 138
Table of Contents provided by Ingram. All Rights Reserved.

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Words That Work In Business A Practical Guide to Effective Communication in the Workplace

Summary

Author Biography

Table of Contents

Supplemental Materials