Working PeopleSmart 6 Strategies for Success

The demands of organizational success today include: Doing more with less; Bringing people together; & Building leadership. The common denominator among these challenges is the ability to work PeopleSmart. Individuals who are PeopleSmart know how to open others up rather than make them defensive or resistant. They have a knack for defusing tension rather than creating it. They set a good example through their own behaviour on the job and can inspire and influence others with weaker skills. Working PeopleSmart describes the 6 core strategies used by PeopleSmart individuals to deal effectively with customers, colleagues, supervisors, and direct reports and shows how to apply them in the toughest workplace situations.

Mel Silberman is professor of adult and organizational development at Temple University.