Writing Effective e-Mail : Improving Your

The revised edition of Writing Effective E-Mail includes an added emphasis on how to avoid workplace disasters such as lost sales, customer-service nightmares--and in the worst cases, lawsuits and financial losses--triggered by careless or poorly written e-mail. This book will also guide you in writing a comprehensive and effective e-mail policy for your organization.

Introduction
Think Before You E-Mail Beware
Potential Perils Deciding
When to Use E-Mail
Addressing Your E-Mail
Message Replying to E-Mail
Messages E-Mailing to International Audiences
Composing Your E-Mail
Message Collecting Your Thoughts with the Five Ws Writing a Subject Line with Real Oomph
Incorporating a Salutation and Signature Grabbing the Reader's
Attention: The Lead Organizing with the Inverted
Pyramid Comparing Chronological Writing Getting Started in Three Easy Steps
Keys to Effective E-Mail
Striving for Simplicity Writing with Power...or Paste?
Eliminating Mechanical
Errors Spelling Counts!
Using the Active Voice Avoiding Sexist Language
Polishing Your Cybermanners
Setting the Right Tone
Dodging Conversational Pitfalls
Watch Your Cyberlanguage Extinguishing Flames
Punctuating with Smileys and Shorthand Reviewing
Netiquette Guidelines
Netiquette Guidelines for Managers
Formatting Your E-Mail
Message Selecting Format Settings Enhancing Readability
Sending Attachments with Care Battling Electronic Viruses
Managing E-Mail Overload
Controlling Your In-Box
Clutter Reducing Spam Intake Organization-Wide E-Mail Management
Devising an E-Mail Policy for Your Organization
Using a Sample E-Mail
Policy as a Guide
Appendix Drafting Electronic Writing Style Guidelines for Your Organization Directory of E-Mail Hardware Authors' Suggested Responses to Exercises
Glossary of E-Mail Terms
Recommended Reading
Table of Contents provided by Publisher. All Rights Reserved.

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Writing Effective e-Mail : Improving Your Electronic Communication

Summary

Table of Contents

Supplemental Materials