The Civility Solution : What to Do When People Are Rude

Many of us find ourselves confronted with rudeness every day and don't know how to respond.#xA0; From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author of Choosing Civility, has the answer. knows that rudeness begets rudeness and, in The Civility Solution,#xA0;he#xA0;shows#xA0;us#xA0;what to do when confronted#xA0;with#xA0;bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member.#xA0; How would you respond to the following? ...A salesperson ignores your requests ...A fellow driver gives you the infamous "finger" ...Your child's playmate misbehaves#xA0; ...Your boss publicly reprimands you P. M. Forni has solutions for all of these and many more.#xA0; In yet another simple and practical handbook, P. M. Forni presents#xA0;logical solutions that reinforce good behavior#xA0;and make our world a more civil place.