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Difficult Conversations by Stone, Douglas; Patton, Bruce; Heen, Sheila; Fisher, Roger, 9780140288520
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
  • ISBN: 9780140288520 | 014028852X
  • Cover: Paperback
  • Copyright: 4/1/2000
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Walks the reader through a proven step-by-step approach for how to have your toughest conversations with less stress and more success. Reveals how to prepare, how to start the conversation without defensiveness, and how to keep it constructive and focused, regardless of how the other person responds. Softcover. DLC: Interpersonal communication.

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