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Difficult Conversations by Stone, Douglas; Patton, Bruce; Heen, Sheila; Fisher, Roger, 9780140288520
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  • ISBN: 9780140288520 | 014028852X
  • Cover: Paperback
  • Copyright: 4/1/2000
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Walks the reader through a proven step-by-step approach for how to have your toughest conversations with less stress and more success. Reveals how to prepare, how to start the conversation without defensiveness, and how to keep it constructive and focused, regardless of how the other person responds. Softcover. DLC: Interpersonal communication.

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