The Diversity Toolkit How You Can Build and

The diverse workforce is not only the future; it is here and now. And, with the help ofThe Diversity Toolkit, managers of all levels can learn easily to adapt and be sensitive to the new workforce realities. The "diversity toolkit" features easy-to-use tips for improving communications skills, practical guidance for perfecting team relationships, and helpful suggestions for attaining leadership skills. This practical guide will ensure that readers will achieve tangible results effectively and efficiently.

William Sonnenschein, Ph.D., is a lecturer at Haas School of Business at Berkley, California. He has conducted diversity and communication skills training programs for Visa, Hewlett-Packard, Chevron, and various government and nonprofit organizations.

Preface

v

(2)

Acknowledgments

vii

(2)

Introduction

ix

CHAPTER ONE Defining Diversity

1

(12)

CHAPTER TWO Issues in Diversity

13

(16)

CHAPTER THREE Looking Inward: Tools for Self-Awareness

29

(20)

CHAPTER FOUR Looking Outward: Understanding People from Diverse Backgrounds

49

(26)

CHAPTER FIVE Effective Communication in a Diverse Organization

75

(22)

CHAPTER SIX Diversity and Team-Building

97

(22)

CHAPTER SEVEN Managing Conflict

119

(24)

CHAPTER EIGHT The Words of Leadership

143

(18)

CHAPTER NINE Leading Change

161

(18)

CHAPTER TEN Leadership at Every Level

179

(16)

Notes

195

(4)

Resource Guide

199

(2)

Index

201

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The Diversity Toolkit How You Can Build and Benefit from a Diverse Workforce

Summary

Author Biography

Table of Contents

Supplemental Materials