The Experience: How to Wow Your Customers and Create a Passionate Workplace

, by ;
The Experience: How to Wow Your Customers and Create a Passionate Workplace by Arussy; Lior, 9781578203062
Write a Review
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
  • ISBN: 9781578203062 | 1578203066
  • Cover: Hardcover
  • Copyright: 1/10/2002

  • Buy Used

    Usually Ships in 2-4 Business Days

    $23.48

  • eBook

    eTextBook from VitalSource Icon

    Available Instantly

    Online: 180 Days

    Downloadable: 180 Days

    $22.87

'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' - Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m The Experience is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.
Loading Icon

Please wait while the item is added to your bag...
Continue Shopping Button
Checkout Button
Loading Icon
Continue Shopping Button