Generalist Case Management A Workbook for Skill Development

, by McClam, Tricia; Woodside, Marianne R.

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ISBN: 9780534521417 | 053452141X
Cover: Paperback
Copyright: 7/27/2006

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See first hand what case managers actually do on a day-to-day basis! With reality-based exercises, GENERALIST CASE MANAGEMENT: A WORKBOOK FOR SKILL DEVELOPMENT lets you participate in key parts of the case-management process including making assessments, arranging services from other agencies, providing advocacy services, and allocating scarce resources. Self assessment tools, client-based vignettes, agency profiles, practitioner-based vignettes, and creative problem solving tasks help you learn to work effectively with clients.

Preface

Introduction to Case Management

(16)

Pretest

(1)

Chapter Summary

(1)

Exercise 1: The Phases of Case Management

(1)

Wadsworth Website, Chapter 1, Link 1, ABEL Case Management, Inc.

(1)

Exercise 2: Three Components of Case Management

(1)

Exercise 3: Agency Practice

(1)

Wadsworth Website, Chapter 1, Link 2, Multnomah County Aging and Disability Services

(1)

Exercise 4: Client Participation

(1)

Wadsworth Website, Chapter 1, Link 3, AIDS Partnership Michigan

(1)

Exercise 5: Principles and Goals

(1)

Exercise 6: Case Management Today

(1)

Wadsworth Website, Chapter 1, Links 4 and 5, Interview with Bobby Brown

(1)

In More Depth: Eye of the Tiger (Positively Speaking!)

(4)

Exercise 7: Using the Strengths-Based Approach

(2)

Case Study

(1)

Exercise 8: Homeless Joe

(2)

Self-Assessment

(1)

Pretest Answers

(1)

References

(1)

Historical Perspectives of Case Management

(18)

Pretest

(2)

Chapter Summary

(1)

Exercise 1: Modern Day Case Management

(1)

Wadsworth Website, Chapter 2, Link 1, Interview with Bobby Brown

(1)

Exercise 2: The Influence of Mary Richmond

(2)

Exercise 3: Legislation and Case Management

(3)

Exercise 4: Working in the Managed Care Environment

(1)

Exercise 5: Working with the Client in a Managed Care Environment

(1)

In More Depth: Legislative Savvy

(2)

Casey Rusk: Case Manager for Families Help

(2)

Exercise 6: Understanding Legislation

(1)

Self-Assessment

(1)

Pretest Answers

(1)

References

(1)

Models of Case Management

(13)

Pretest

(1)

Chapter Summary

(1)

Exercise 1: Roles and Models

(1)

Exercise 2: Role Ratings

(1)

Exercise 3: Models and You

(1)

Exercise 4: Models and Jobs

(2)

Exercise 5: Your Ideal Job

(1)

In More Depth: The ``PACT'' Model

(3)

Exercise 6: ``It's a good PACT day!''

(1)

Wadsworth Website, Chapter 3, Link 1, Interview with Candace and Donovan

(1)

Self-Assessment

(1)

Pretest Answers

(1)

References

(1)

The Assessment Phase of Case Management

(26)

Pretest

(1)

Chapter Summary

(1)

Exercise 1: The Initial Interview---The Applicant's Perspective

(2)

Exercise 2: The Initial Interview Summary

(8)

Exercise 3: Careful Assessment

(1)

Wadsworth Website, Chapter 4, Link 1, Children Without Homes

(3)

Exercise 4: Documentation

(1)

Wadsworth Website, Chapter 4, Link 2, Herman Twiggs

(2)

Exercise 5: First Impressions

(1)

Wadsworth Website, Chapter 4, Link 3, Phil, Nicole, Tracey

(2)

In More Depth: Forming Impressions of Others

(2)

Exercise 6: Bridget -- Is She ``In'' or ``Out''?

(1)

Case Study: Bridget, Part 1

(1)

Case Study: Bridget, Part 2

(1)

Case Study: Bridget, Part 3

(1)

Case Study: Bridget, Part 4

(1)

Self-Assessment

(1)

Pretest Answers

(1)

References

(1)

Effective Intake Interviewing

(25)

Pretest

(1)

Chapter Summary

(1)

Exercise 1: Attitudes and Characteristics of Interviewers

(1)

Exercise 2: When I Was the ``Stranger''

(1)

Exercise 3: Developing Cultural Sensitivities

(1)

Exercise 4: Using Language the Client Understands

(1)

Exercise 5: Active Listening Exercise

(1)

Exercise 6: Questioning Activity

(2)

Exercise 7: Responding

(2)

In More Depth: Talking to Children

(3)

Exercise 8: Considering James and Samantha

(1)

Guidelines for the Intake Interview

(2)

The Case of Tannie and Lindie

(1)

Exercise 9: Preparing for the Interview

(1)

Exercise 10: Using Knowledge of Development in Middle Childhood

(1)

Exercise 11: Working with an Interpreter

(1)

Wadsworth Website, Chapter 5, Link 2: Working with Sign Language Interpreters in Human Service Settings

(1)

Exercise 12: Intake Summary Sheets

(3)

Self-Assessment

(1)

Pretest Answers

(1)

References

(2)

Service Delivery Planning

(25)

Pretest

100

(1)

Chapter Summary

101

(1)

Exercise 1: Back to the Future

101

(1)

Exercise 2: A Professional's Perspective

102

(1)

Wadsworth Website, Chapter 6, Link 1, Herman Twiggs

102

(1)

Exercise 3: Planning in Your Life

103

(1)

Exercise 4: Plan Review

103

(1)

Exercise 5: Working through the Planning Process

104

(6)

Exercise 6: Test Resources

110

(1)

Exercise 7: Test Analysis

110

(2)

In More Depth: It's ``Our'' Plan!

112

(6)

Exercise 8: Meet Gloria

118

(1)

Wadsworth Website, Chapter 6, Link 2: Gloria

118

(1)

Exercise 9: Problem Statements

119

(1)

Exercise 10: Developing a Plan of Services

119

(2)

Exercise 11: Anticipated Challenges

121

(1)

Self-Assessment

122

(1)

Pretest Answers

123

(1)

References

123

(1)

Building a Case File

124

(15)

Pretest

125

(1)

Chapter Summary

125

(1)

Exercise 1: Using Other Professionals

126

(1)

Exercise 2: What Information to Gather?

126

(2)

Exercise 3: Gathering Information and the Service Plan

128

(1)

In More Depth: The Problems of Mental Illness

129

(3)

Exercise 4: The Mental Health of a Client

132

(2)

Exercise 5: Mental Health Assessment

134

(1)

Wadsworth Website, Chapter 7, Link 1: The Case of Charles Clark

134

(1)

Exercise 6: Using Web Resources

135

(1)

Self-Assessment

136

(1)

Pretest Answers

137

(1)

References

137

(2)

Service Coordination

139

(14)

Pretest

140

(1)

Chapter Summary

141

(1)

Exercise 1: Janis Jones

141

(2)

Exercise 2: Working with Other Professionals

143

(1)

Exercise 3: Making a Referral

144

(1)

Wadsworth Website, Chapter 8, Link 1, Interview with Iris Jones

144

(1)

Exercise 4: Monitoring Iris's Progress

145

(1)

Exercise 5: Teamwork

146

(1)

In More Depth: Advocacy Beyond the Individual Level

147

(2)

Exercise 6: Advocacy and Casita Maria

149

(1)

Exercise 7: Advocacy and Stan

150

(1)

Exercise 8: Advocacy and You

150

(1)

Self-Assessment

151

(1)

Pretest Answers

151

(1)

Reference

152

(1)

Working with the Organizational Context

153

(17)

Pretest

154

(1)

Chapter Summary

155

(1)

Exercise 1: Writing a Mission Statement

155

(1)

Exercise 2: The Job Description

156

(1)

Wadsworth Website, Chapter 9, Link 1, Carlotta's Experience

156

(1)

Exercise 3: Formal and Informal Structure

157

(1)

Exercise 4: Critique Ways of ``Doing Business''

158

(1)

Exercise 5: Work-Related Values

158

(1)

Wadsworth Website, Chapter 9, Link 2, Interview with Sharon

159

(1)

Exercise 6: Budgeting

159

(3)

In More Depth: Looking from the Outside In

162

(1)

Exercise 7: Taking the Job

163

(1)

Exercise 8: Assessing the Work Environment

164

(3)

Exercise 9: Should I Stay or Leave?

167

(1)

Exercise 10: Summary

167

(2)

Self-Assessment

169

(1)

Pretest Answers

169

(1)

Ethical and Legal Issues

170

(12)

Pretest

171

(1)

Chapter Summary

171

(1)

Exercise 1: End-of-Life Care

172

(1)

Exercise 2: End-of-Life Care and Multicultural Issues

173

(2)

Exercise 3: Working with an Interpreter

175

(1)

Wadsworth Website, Chapter 10, Link 1, Working with Sign Language Interpreters in Human Service Settings [Return to Chapter 5]

175

(1)

Exercise 4: Ethics and Managed Care

175

(2)

Exercise 5: A Global Perspective of AIDS

177

(1)

Wadsworth Website, Chapter 10, Link 2, You Wake Me Up

177

(1)

In More Depth: The Ethics of AIDS

178

(1)

Exercise 6: HIV/AIDS Issues and Codes of Ethics

179

(1)

Self-Assessment

180

(1)

Pretest Answers

181

(1)

References

181

(1)

Surviving as a Case Manager

182

(22)

Pretest

183

(1)

Chapter Summary

184

(1)

Exercise 1: ``Jack or Jill'' of All Trades

184

(2)

Exercise 2: Assessing Your Abilities

186

(2)

Exercise 3: Assessing Your Personal Characteristics

188

(2)

Exercise 4: To-Do List

190

(3)

Exercise 5: Guidelines for Managing Time

193

(1)

Exercise 6: Time Management and You

194

(1)

Exercise 7: The Perspective of Case Managers

195

(1)

Wadsworth Website, Chapter 11, Link 1, Case Managers Talk about Paperwork

195

(1)

Wadsworth Website, Chapter 11, Link 2, What Case Managers Do to Stay Healthy

195

(1)

In More Depth: The Cost of Caring

195

(5)

Exercise 8: Alex and Case Management

200

(1)

Exercise 9: The Cost of Caring

201

(2)

Exercise 10: Year 2005

203

(1)

Wadsworth Website, Chapter 11, Link 3, ``Year of Suffering: Disasters Dominate 2005''

203

(1)

Self-Assessment

203

(1)

Pretest Answers

204

(1)

References

204

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Generalist Case Management A Workbook for Skill Development

Summary

Table of Contents

Supplemental Materials