Getting to Resolution

It is not conflict that undermines our ability to forge successful business & personal relationships, but rather our inability to reach true resolution of conflict. The cost in time, money, resources, lost opportunity, & emotion is staggering. In Getting to Resolution, Levine gives readers a new set of tools for resolving personal & business conflicts. Marriages run amuck, neighbors at odds with one another, business deals gone sour, & the pain & anger caused by corporate downsizing & layoffs are just a few of the conflicts he addresses. Levine rejects the adversarial model for legal settlement: "If both sides are unhappy, you probably have a good settlement." Resolution, he maintains, provides relief & completeness for both sides. No one goes away unhappy. Effective resolution stops anger & resentment cold, drastically cutting the emotional cost & allowing both sides to return to productive, satisfying, functional relationships. Levine goes beyond existing publications by offering more than just new ideas & approaches. He provides specific models that take readers step-by-step through the twin processes of crafting collaborative agreements & resolving conflicts. His unique 7-step model works to resolve conflicts that arise in everyday business & personal relationships. He offers tools to get right to the core of every conflict-the painful breakdown of communication & disappointment between two people or groups. Getting to Resolution details Levine's 7-step model: 1. The attitude of resolution 2. Telling your story 3. Listening for a preliminary vision of resolution 4. Getting current & complete 5. Reaching agreement in principle 6. Crafting the new agreement 7. Resolution: where agreement becomes reality Levine's model has a twenty-five-year track record. It has been developed, implemented, tested, & proven in business, personal, & governmental contexts. Levine provides a new paradigm for resolving conflict, not so that someone wins & someone loses, but so that everyone can go forward quickly & productively.