Good Services

, by
Good Services by Downe, Lou, 9789063695439
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
  • ISBN: 9789063695439 | 9063695438
  • Cover: Paperback
  • Copyright: 3/3/2020

  • Rent

    (Recommended)

    $17.77
    Rent Book Button
     
    Term
    Due
    Price
    *This item is part of an exclusive publisher rental program and requires an additional convenience fee. This fee will be reflected in the shopping cart.
  • Buy New

    In Stock Usually Ships in 24-48 Hours

    $21.86
    Buy New Button
  • eBook

    eTextBook from VitalSource Icon

    Available Instantly

    Online: 1825 Days

    Downloadable: Lifetime Access

    $23.99
    Buy eBook Button
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

You might also enjoy...

Loading Icon

Please wait while the item is added to your bag...
Continue Shopping Button
Checkout Button
Loading Icon
Continue Shopping Button