Guide to Nursing Management and Leadership

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

ISBN: 9780815164012 | 0815164017
Cover: Paperback
Copyright: 9/1/1995

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Summary

Supplemental Materials

The new seventh edition of this popular text has been completely revised and updated to include the very latest strategies for improving your nursing leadership and management skills. Book jacket.

Introduction: The Management Process

xxiii

Part One Plan

(116)

Strategic and Operational Planning

(11)

Chapter Objectives

(1)

Major Concepts and Definitions

(1)

Planning Process

(2)

History of Strategic Planning

(1)

Purpose of Strategic Planning

(1)

Strategic Planning Process

(1)

Purpose or Mission Statement

(1)

Philosophy

(2)

Goals and Objectives

(2)

Bibliography

(1)

Case Study

(1)

Critical Thinking and Learning Activities

(3)

Decision-Making Process

(16)

Chapter Objectives

(1)

Major Concepts and Definitions

(1)

Decision-Making Process

(2)

Identify the Problem and Analyze the Situation

(1)

Explore the Alternatives

(1)

Choose the Most Desirable Alternative

(1)

Implement the Decision

(1)

Evaluate the Results

(1)

Critical Thinking

(1)

Creative Decision Making

(5)

The Creative Process

(1)

Encouraging Creativity

(3)

Developing Creative Thinking Attitudes

(1)

Blocks to Creativity

(1)

Consultation

(1)

Ethical Aspects of Decision Making

(1)

moral Reasoning

(1)

Ethics Committees

(1)

Bibliography

(1)

Case Study

(1)

Critical Thinking and Learning Activities

(3)

Decision-Making Tools

(13)

Chapter Objectives

(1)

Major Concepts and Definitions

(1)

Decision-Making Tools

(7)

Probability Theory

(1)

Simulation, Models, and Games

(1)

Gantt Chart

(1)

Decision Trees

(1)

Program Evaluation and Review Technique (PERT)

(1)

Critical Path Method (CPM)

(1)

Queuing Theory

(1)

Linear Programming

(1)

Advantages and Limitations of Quantitative Tools for Decision Making

(1)

Computers

(4)

Bibliography

(1)

Case Study

(1)

Critical Thinking and Learning Activities

(1)

Behavioral Aspects of Decision Making

(18)

Chapter Objectives

(1)

Major Concepts and Definitions

(1)

Individuals and Decision Markers

(2)

Values

(1)

Attitudes

(1)

Perceptions

(1)

Personality

(1)

Roles

(1)

Myers-Briggs Type Indicator

(1)

Group Process

(2)

Group Factors in Decision Making

(2)

Advantages of Group Participation in Decision Making

(1)

Disadvantages of Group Participation in Decision Making

(1)

Groupthink

(1)

Committee Aspects of Decision Making

(5)

Advantages of Committee Decision Making

(1)

Disadvantages of Committee Decision Making

(1)

Committee Functioning

(1)

Stages of Group Development

(1)

Role of Chairperson

(1)

Continuum of Participation

(2)

Team Development

(2)

Bibliography

(1)

Case Study

(1)

Critical Thinking and Learning Activities

(2)

Time Management

(18)

Chapter Objectives

(1)

Major Concepts and Definitions

(1)

Time Management

(1)

Maximize Managerial Time

(9)

Inventory Activities

(1)

Set Goals

(1)

Plan Strategies

(1)

Plan Schedule

(1)

Say No

(1)

Use Transition Times

(1)

Streamline Paperwork

(1)

Improve Reading

(1)

Improve Memory

(2)

Use Telephone Calls

(1)

Schedule Office Visits

(1)

Control Visit Time

(1)

Use Meetings Effectively

(1)

Delegation

(4)

Procrastination

(1)

Reasons for Procrastination

(1)

Techniques to Stop Procrastination

(1)

Maximize Organization Time

(1)

Plan

(1)

Organize

(1)

Staff

(1)

Direct

(1)

Control

(1)

Career Planning

(3)

Choosing a Field of Nursing

(1)

Locating Job Openings

(1)

Resume

(2)

Bibliography

(1)

Case Study

(1)

Critical Thinking and Learning Activities

(2)

Financial Management

(24)

Chapter Objectives

(1)

Major Concepts and Definitions

(1)

Budgets

(1)

Prerequisites to Budgeting

(1)

Applied Economics

(1)

Accounting

(1)

Types of Budgets

(2)

Operating, or Revenue-and-Expense, Budgets

(1)

capital Expenditure Budgets

(1)

Cash Budgets

(1)

Labor or Personnel, Budgets

(1)

Flexible Budgets

(1)

Strategic Planning Budgets

(1)

Historical Approach to Budgeting

(1)

Standard Cost

(1)

Zero-Based Budgeting

(1)

Periodic Budgetary Review

(1)

Supplementary Budgets

(1)

Moving Budgets

(1)

Advantages and Disadvantages

(1)

Advantages and Disadvantages of Flexible Budgets

(1)

Advantages of Budgeting

(1)

Disadvantage of Budgeting

(1)

Budgeting Process

(1)

Cost Containment

(2)

Cost Awareness

(1)

Cost Fairs

(1)

Cost Monitoring

(1)

Cost Management

(1)

Cost Incentives

(1)

Cost Avoidance

(1)

Cost Reduction

(1)

Cost Control

(1)

Prospective Payment

(1)

Economics and Health Care Financing

(2)

Costing Out Nursing Services

(2)

Per Diem

(1)

Costs per Diagnosis

(1)

Costs per RIMs

(1)

Costs per Nursing Workload Measures

(1)

Personal Finances

(3)

Assess Personal Finances

(1)

Money Makes Money

(1)

Financial Goals

(1)

Investment Strategies

(2)

Bibliography

(1)

Case Study

(1)

Critical Thinking and Learning Activities

(4)

Marketing

103

(14)

Chapter Objectives

103

(1)

Major Concepts and Definitions

104

(1)

Marketing

104

(6)

Marketing Concepts

104

(1)

Marketing Process

105

(5)

Bibliography

110

(1)

Case Study

111

(1)

Critical Thinking and Learning Activities

111

(3)

Part One Bibliography

114

(3)

Part Two Organize

117

(84)

Organizational Structure

119

(15)

Chapter Objectives

119

(1)

Major Concepts and Definitions

120

(1)

Organizational Structure

120

(11)

Bureaucratic Structure

121

(3)

Adhocracy Organizational Models

124

(7)

Bibliography

131

(1)

Case Study

132

(1)

Critical Thinking and Learning Activities

132

(2)

Organizational Concepts

134

(17)

Chapter Objectives

134

(1)

Major Concpets and Definitions

135

(1)

Organizational Charts

135

(13)

Span of Management

137

(3)

Flat versus Tall Structures

140

(1)

Decentralization versus Centralization

141

(3)

Mergers

144

(1)

Line-Staff Relationships

145

(3)

Bibliography

148

(1)

Case Study

148

(1)

Critical Thinking and Learning Activities

149

(2)

Organizational Culture

151

(18)

Chapter Objectives

151

(1)

Major Concepts and Definitions

152

(1)

Organizational Culture

152

(12)

Policies

153

(2)

Procedures

155

(9)

Bibliography

164

(2)

Case Study

166

(1)

Critical Thinking and Learning Activities

166

(3)

Organizational Change

169

(32)

Chapter Objectives

169

(1)

Major Concepts and Definitions

170

(1)

Management of Change

170

(8)

Strategies for Effecting Change

170

(1)

Process of Change

171

(1)

Types of Change

172

(1)

Role of the Manager as Change Agent

173

(1)

Force-Field Analysis

173

(2)

MAPS Design Technology

175

(1)

Cultural Change in Organizations

175

(3)

Organizational Development

178

(1)

Behavioral Aspects of Organizational Change

179

(14)

Resistance to Change

180

(1)

Types of Change

181

(1)

Planning for Change

181

(1)

Strategies for Change

182

(1)

Job Analysis

183

(1)

Job Evaluation

183

(2)

Job Design

185

(4)

Job Descriptions

189

(1)

Career Ladders

190

(3)

Bibliography

193

(2)

Case Study

195

(1)

Critical Thinking and Learning Activities

195

(3)

Part Two Bibliography

198

(3)

Part Three Staff

201

(64)

Selection of Personnel

203

(17)

Chapter Objectives

203

(1)

Major Concepts and Definitions

204

(1)

Selection of Personnel

204

(7)

Recruitment and Retention

204

(2)

Screening of Staff

206

(5)

Equal Opportunity and Affirmative Action

211

(3)

Cultural Diversity

214

(1)

Americans with Disabilities Act

215

(1)

Bibliography

216

(1)

Case Study

217

(1)

Critical Thinking and Learning Activities

218

(2)

Staff Development

220

(10)

Chapter Objectives

220

(1)

Major Concepts and Definitions

221

(1)

Orientation

221

(1)

Staff Development

222

(2)

Preceptorship

222

(1)

Mentorship

223

(1)

Career Mapping

224

(2)

Bibliography

226

(1)

Case Study

227

(1)

Critical Thinking and Learning Activities

227

(3)

Assignment Systems for Staffing

230

(12)

Chapter Objectives

230

(1)

Major Concepts and Definitions

231

(1)

Assignment Systems for Staffing

231

(7)

Case Method

231

(2)

Functional Nursing

233

(1)

Team Nursing

233

(2)

Modular, or District, Nursing

235

(1)

Primary Nursing

235

(1)

Managed Care

236

(1)

Case Management

236

(1)

Collaborative Practice

237

(1)

Differentiated Practice

237

(1)

Level of Staff

238

(1)

Bibliography

239

(1)

Case Study

240

(1)

Critical Thinking and Learning Activities

240

(2)

Staffing Schedules for Productivity

242

(23)

Chapter Objectives

242

(1)

Major Concepts and Definitions

243

(1)

Staffing Schedules

243

(9)

Centralized Scheduling

244

(1)

Decentralized Staffing

245

(1)

Self-Scheduling

245

(2)

Alternating or Rotating Work Shifts

247

(1)

Permanent Shifts

248

(1)

Block, or Cyclical, Scheduling

248

(1)

Variable Staffing

249

(1)

Eight-Hour Shift, Five-Day Workweek

249

(1)

Ten-Hour Day, Four-Day Workweek

249

(1)

Ten-Hour Day Plus Five-or Six-Hour Shift

249

(1)

Ten-Hour Shift Seven-Day Workweek

250

(1)

Twelve-Hour Shift, Seven-Day Workweek

250

(1)

Baylor Plan

251

(1)

Variations

251

(1)

Variables Affecting Staffing

252

(1)

Staffing Studies

252

(1)

Patient Classification Systems

253

(7)

Time Standards

254

(1)

Staffing Formulas

255

(2)

Staffing to Meet Fluctuating Needs

257

(3)

Bibliography

260

(1)

Case Study

261

(1)

Critical Thinking and Learning Activities

261

(3)

Part Three Bibliography

264

(1)

Part Four Direct

265

(114)

Theories of Leadership

267

(13)

Chapter Objectives

267

(1)

Major Concepts and Definitions

268

(1)

Theories of Leadership

268

(8)

Great Man Theory

268

(1)

Charismatic Theory

268

(1)

Trait Theory

269

(1)

Situational Theory

270

(1)

Contingency Theory

271

(2)

Path-Goal Theory

273

(1)

Situational Leadership Theory

273

(1)

Transformational Leadership

274

(2)

Integrative Leadership Model

276

(1)

Bibliography

276

(2)

Case Study

278

(1)

Critical Thinking and Learning Activities

278

(2)

Development of Management Thought

280

(18)

Chapter Objectives

280

(1)

Major Concepts and Definitions

281

(1)

Development of Management Thought

281

(15)

Scientific Management

281

(3)

Classic Organization

284

(1)

Human Relations

285

(2)

Behavioral Science

287

(8)

Implications for Nursing Administration

295

(1)

Bibliography

296

(1)

Case Study

297

(1)

Critical Thinking and Learning Activities

297

(1)

Power and Politics

298

(15)

Chapter Objectives

298

(1)

Major Concepts and Definitions

299

(1)

Power, Authority, and Politics

299

(10)

Sources of Power

299

(2)

Power Relations

301

(1)

Kinds of Power

301

(1)

Authority

302

(1)

Politics

302

(3)

Negotiation

305

(4)

Bibliography

309

(2)

Case Study

311

(1)

Critical Thinking and Learning Activities

311

(2)

Conflict

313

(20)

Chapter Objectives

313

(1)

Major Concepts and Definitions

314

(1)

Conflict Theory

314

(6)

Sources of Conflict

314

(1)

Types of Conflict

315

(2)

Reactions to Conflict

317

(2)

Stages of Conflict

319

(1)

Conflict Resolution

320

(10)

Approaches to Conflict Resolution

320

(1)

Strategies for Conflict Resolution

321

(1)

Interpersonal Conflict

322

(1)

Group Conflict

323

(6)

Intergroup Conflict

329

(1)

Organizational Conflict

329

(1)

Prevention of Conflict

330

(1)

Bibliography

330

(1)

Case Study

331

(1)

Critical Thinking and Learning Activities

331

(2)

Motivation

333

(13)

Chapter Objectives

333

(1)

Major Concepts and Definitions

334

(1)

Motivation

334

(8)

Taylor's Monistic Theory

334

(1)

Maslow's Hierarchy-of-Needs Theory

334

(1)

Alderfer's Modified Need Hierarchy

335

(1)

McClelland's Basic Needs Theory

335

(1)

Herzberg's Motivation-Hygiene Theory, or Two-Factor Theory

336

(1)

Argyris's Psychological Energy Theory

337

(1)

Vroom's Expectancy Theory

337

(1)

Skinner's Positive Reinforcement Theory

338

(1)

Equity Theory

338

(1)

Intrinsic Motivation

339

(1)

McGregor's Theory X and Theory Y

339

(1)

Likert's Participative Management Theory

339

(1)

Theory Z

340

(1)

Historical Development of Motivation Theory

340

(1)

Job Satisfaction

341

(1)

Bibliography

342

(2)

Case Study

344

(1)

Critical Thinking and Learning Activiites

344

(2)

Communication

346

(14)

Chapter Objectives

346

(1)

Major Concepts and Definitions

347

(1)

Communication Process

347

(1)

Communication Systems

348

(1)

Downward Communication

349

(1)

Upward Communication

349

(1)

Lateral Communication

350

(1)

Diagonal Communication

350

(1)

The Grapevine

351

(1)

Barriers to Communication

351

(2)

Improving Communication

353

(2)

Communicating with Difficult People

355

(1)

Bibliography

356

(2)

Case Study

358

(1)

Critical Thinking and Learning Activities

358

(2)

Assertiveness

360

(19)

Chapter Objectives

360

(1)

Major Concepts and Definitions

361

(1)

Assertiveness

361

(10)

Barriers to Assertiveness

361

(1)

Transactional Analysis

362

(5)

Life Positions

367

(1)

Assertive Techniques

368

(3)

Bibliography

371

(1)

Case Study

371

(1)

Critical Thinking and Learning Activities

371

(1)

Part Four Bibliography

371

(8)

Part Five Control

379

(116)

Evaluation of Personnel

381

(16)

Chapter Objectives

381

(1)

Major Concepts and Definitions

382

(1)

Purposes

382

(1)

Common Errors in Evaluation

382

(1)

Methods of Evaluation

383

(11)

Anecdotal Notes

383

(1)

Checklists

383

(1)

Rating Scales

384

(3)

Ranking

387

(1)

Management by Objectives

388

(2)

Peer Review

390

(1)

Appraisal Interview

391

(3)

Appraisal Reports

394

(1)

Bibliography

394

(1)

Case Study

395

(1)

Critical Thinking and Learning Activities

395

(2)

Discipline of Personnel

397

(11)

Chapter Objectives

397

(1)

Major Concepts and Definitions

398

(1)

Discipline of Personnel

398

(3)

Need for Discipline

398

(1)

Principles of Disciplinary Action

398

(2)

Penalties

400

(1)

Components of a Disciplinary Action Program

401

(1)

Modification of Employee Behavior

401

(4)

Reinforcement

402

(1)

Shaping

402

(1)

Extinction

403

(1)

Punishment

403

(1)

Behavior Modification for the Employee with a Performance Problem

403

(2)

Bibliography

405

(1)

Case Study

405

(1)

Critical Thinking and Learning Activities

406

(2)

Problem Employees

408

(12)

Chapter Objectives

408

(1)

Major Concepts and Definitions

409

(1)

Problem Employees

409

(5)

Substance Abusers

409

(3)

Angry or Withdrawn Employees

412

(1)

Decreased Productivity

412

(1)

Absenteeism

413

(1)

Terminating Employees

413

(1)

Employee Counseling

414

(1)

Outplacement Counseling

415

(2)

Bibliography

417

(1)

Case Study

418

(1)

Critical Thinking and Learning Activities

418

(2)

Stress Management

420

(17)

Chapter Objectives

420

(1)

Major Concepts and Definitions

421

(1)

Stress Management

421

(11)

Sources of Stress

421

(1)

Stress Response

422

(1)

Symptoms of Stress

422

(1)

Stress Control

422

(6)

Relaxation

428

(4)

Enhancing Self-Esteem

432

(1)

Support Groups

432

(1)

Bibliography

432

(1)

Case Study

433

(1)

Critical Thinking and Learning Activities

433

(4)

Program Evaluation

437

(16)

Chapter Objectives

437

(1)

Major Concpts and Definitions

438

(1)

Program Evaluation

438

(8)

Calendar of Events

439

(1)

Program Evaluation of Model

439

(1)

Sources of Internal and External Invalidity

440

(2)

Research Designs

442

(4)

Tools for Control

446

(4)

Statistics, Reports, and Observations

446

(1)

Audits

446

(1)

Inventory Control

447

(1)

Break-Even Calculations

448

(2)

Bibliography

450

(1)

Case Study

451

(1)

Critical Thinking and Learning Activities

451

(2)

Risk Management and Quality Management

453

(25)

Chapter Objectives

453

(1)

Major Concepts and Definitions

454

(1)

Risk Management

454

(1)

National Safety Council

455

(1)

Occupational Safety and Health Act

455

(2)

Patient Relations

457

(1)

Safety and Security

457

(1)

Quality Assurance to Continuous Quality Improvement

457

(10)

Committee Selection and Functions

458

(1)

Conceptual Framework

458

(1)

Review of the Literature

458

(1)

Instrument Development

459

(1)

Validity and Reliability

460

(1)

Methods of Data Collection

461

(1)

Sampling

462

(1)

Analysis of Data

463

(1)

Expected Level of Performance

463

(1)

Quality Management Focus in Accreditation

464

(3)

Quality Management: the Heroes

467

(3)

Health Care Reform

470

(1)

Liability Control

471

(3)

Testifying

474

(1)

Expert Witnesses

475

(1)

Bibliography

475

(1)

Case Study

476

(1)

Critical Thinking and Learning Activities

476

(2)

Labor Relations

478

(17)

Chapter Objectives

478

(1)

Major Concepts and Definitions

479

(1)

Labor Relations

479

(2)

Why Employees Join Unions

479

(1)

Labor Law

479

(2)

Unionization

481

(5)

Organizing Phase

481

(1)

Recognition Phase

481

(2)

Contract Negotiation Phase

483

(1)

Contract Administration

484

(1)

Decertification

485

(1)

Nurse Managers' Role in Collective Bargaining

486

(1)

Advantages and Disadvantages of Collective Bargaining

487

(1)

Bibliography

488

(1)

Case Study

488

(1)

Critical Thinking and Learning Activities

488

(3)

Part Five Bibliography

491

(4)

Appendix

495

(2)

General Bibliography

497

(2)

Index

499

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Guide to Nursing Management and Leadership

Summary

Table of Contents

Supplemental Materials