Health Services Management

, by Kovner, Anthony R.; Neuhauser, Duncan

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ISBN: 9781567930597 | 156793059X
Cover: Paperback
Copyright: 8/1/1997

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Supplemental Materials

Preface to the Fifth Edition

(2)

Learning Through the Case Method

(4)

Anthony R. Kovner

A Short History of the Case Method of Teaching

Karen Schachter Weingrod

Duncan Neuhauser

Part I The Role of the Manager

(34)

Introduction

(6)

Case 1 A New Faculty Practice Administrator for the Department of Medicine

(14)

Anthony R. Kovner

Case 2 The Associate Director and the Controllers

(14)

Anthony R. Kovner

Short Cases

(A) Nowhere Job

David Melman

(B) Manager Morale at Uptown Hospital

Anthony R. Kovner

Part II Control

(34)

Introduction

(4)

Case 3 Healthier Babies in Twin Falls

(12)

Dorothy Shaffer

Case 4 Quality Cost Report: Klee Hospital

(8)

Gina Restieri

Case 5 Physician Specialists in Inpatient Care?

(10)

Mark Stein

Anthony R. Kovner

Short Cases

Larry K. McReynolds

(D) ER at Queens Hospital Center

Anthony R. Kovner

(E) Sparks Medical Center and the Board of Trustees

Anthony R. Kovner

Part III Organization Design

(28)

Introduction

(4)

Case 6 A Proposal for the Restructuring of Wise Medical Center

(8)

Anthony R. Kovner

Louis Liebhaber

Case 7 The Corporate Reorganization of Betterman Memorial Hospital

(6)

Duncan Neuhauser

Case 8 Changing Role of Stakeholders in the Delivery of Healthcare

(10)

Robert S. Curtis

Mary C. Morrison

Part IV Professional Integration

(32)

Introduction

(8)

Case 9 The "Electronic" Physician from Fee-for-Service to Managed Care

107

(10)

Joan Kiel

Case 10 The Primary Care Instrument Panel at Central Community Health Plan

117

(14)

Duncan Neuhauser

Short Cases

(F) Working with Doctors at Suburban Community Hospital

Anthony R. Kovner

(G) Complaining Doctor and Ambulatory Care

Anthony R. Kovner

(H) Doctors and the Capital Budget

Anthony R. Kovner

(I) Doctors and a New Medical Day Care Program for the Terminally Ill

Anthony R. Kovner

(J) Average Length of Stay

Anthony R. Kovner

Part V Adaptation

131

(22)

Introduction

131

(4)

Case 11 The Visiting Nurse Association of Cleveland

135

(10)

Duncan Neuhauser

Case 12 In a State of Change: Veterans Affairs and HMOs

145

(8)

J. J. Donnellan

A. R. Kovner

C. A. Milbrant

J. Oliveri

B. L. Bell

D. Anderson

P. J. O'Neil

Part VI Accountability

153

(38)

Introduction

153

(5)

Case 13 A Personal Memorandum on Hospital Experience

158

(11)

Elias S. Cohen

Case 14 Whose Hospital?

169

(22)

Anthony R. Kovner

Short Cases

(K) The Conflicted HMO Manager

Anthony R. Kovner

(L) The Great Mosaic: Multiculturalism at Seaview Nursing Home

James Castiglione

Anthony R. Kovner

Selected Bibliography

191

(2)

Index

193

(6)

About the Editors

199

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Health Services Management

Table of Contents

Supplemental Materials