Just Listen

The first step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people. Just Listen reveals how to: Make a powerful and positive first impression; Listen effectively; Make even a total stranger feel "felt"; Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational one; and Achieve buy-in. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

MARK GOULSTON (Los Angeles, CA) is a psychiatrist, business consultant, executive coach, and FBI and police hostage negotiation trainer. A bestselling author whose books include Get Out of Your Own Way and Get Out of Your Own Way at Work, he writes a column on leadership for Fast Company and “Solve Anything with Dr. Mark” for Tribune Media Services, and is frequently called upon to share his expertise by the media including the Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, Reuters, NPR, CNN, Fox News, and the Oprah and TODAY shows.

Foreword	p. xv
Acknowledgments	p. xvii
The Secret to Reaching Anyone
Who's Holding YOU Hostage?
A Little Science: How the Brain Goes from "No" to "Yes"
The Nine Core Rules for Getting Through to Anyone	p. 25
Move Yourself from "Oh F#@& to OK"
Rewire Yourself to Listen
Make the Other Person Feel "Felt"
Be More Interested Than Interesting
Make People Feel Valuable
Help People to Exhale Emotionally and Mentally
Check Your Dissonance at the Door
When All Seems Lost Bare Your Neck
Steer Clear of Toxic People
12 Quick and Easy Ways to Achieve Buy-In and Get Through
The Impossibility Question
The Magic Paradox
The Empathy Jolt
The Reverse Play, Empathy Jolt #2
"Do You Really Believe That?"
The Power of "Hmmm .. "
The Stipulation Gambit
From Transaction to Transformation
Side by Side
Fill in the Blanks
Take It All the Way to "No"
The Power Thank You and Power Apology
Putting It All Together: Fast Fixes for Seven Challenging Situations
The Team from Hell
Climbing the Ladder
The Narcissist at the Table
Stranger in Town
The Human Explosion
Getting Through to Yourself
Six Degrees of Separation
Afterword
Index
About the Author
Keynotes/Workshops
Table of Contents provided by Publisher. All Rights Reserved.

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Summary

Author Biography

Table of Contents

Supplemental Materials