Management in the Fire Service

, by Carter, Harry R.; Rausch, Erwin; Kiamie, Arthur; National Fire Protection Association

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ISBN: 9780877654414 | 0877654417
Cover: Hardcover
Copyright: 6/1/1999

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Preface

Introduction to Management in the Fire Service

(28)

Introduction

(1)

Guidelines for Fire Service Functions and for Management/Leadership

(1)

Scenario: The Ox-Bow Motel Fire

(6)

The 3Cs Model

(4)

Concluding Remarks

(2)

Study Questions and Activities

(1)

References

(2)

Additional Insight 1.1: Participation in Decision Making and Planning

(6)

Additional Insight 1.2: Management Theory and Concepts: Origins and Pathways

(5)

Management Functions in the Fire Service and Fire Officer Responsibilities

(40)

Introduction

(1)

Management Functions in the Fire Service: Areas of Fire Department Responsibility

(10)

Organizational Structure of a Fire Department

(5)

Fire Officer Responsibilities

(5)

Concluding Remarks

(1)

Study Questions and Activities

(1)

References

(1)

Additional Readings

(2)

Additional Insight 2.1: Communications Techniques and Skills

(14)

Commanding the Response to an Emergency Incident

(42)

Introduction

(1)

Scenario: The Factory Fire

(10)

Incident Command and Fireground Operations

(14)

Organization for Management of Fireground Operations

(2)

Communications at the Emergency Incident

(4)

The 3Cs, Linking Elements, and an Officer's Role at an Emergency

100

(2)

Concluding Remarks

102

(1)

Study Questions and Activities

103

(1)

References

103

(2)

Additional Insight 3.1: Goal Setting and Implementation

105

(6)

Fire Prevention and Code Enforcement

111

(56)

Introduction

113

(1)

Scenario: The New Inspector

114

(6)

Fire Prevention and Code Enforcement: Functional Issues

120

(4)

Organization for Fire Prevention

124

(3)

Standards and Codes

127

(8)

Inspections

135

(13)

Operational Tasks

148

(6)

Legal Foundations for Activities to Enforce Fire Code Regulations

154

(3)

Concluding Remarks

157

(1)

Study Questions and Activities

158

(2)

References

160

(1)

Additional Readings

161

(1)

Additional Insight 4.1: Management of Potentially Damaging Conflict

162

(5)

Fire and Life Safety Education

167

(42)

Introduction

168

(1)

Scenario: Recognition for Fire and Life Safety Education Efforts

168

(7)

Overview of Fire and Life Safeaty Education

175

(3)

Organizing for Fire and Life Safety Education Programs

178

(14)

Concluding Remarks

192

(1)

Study Questions and Activities

193

(1)

References

194

(1)

Additional Readings

195

(1)

Additional Insight 5.1: Enhancing Work Satisfaction (Providing Recognition) and Performance Evaluation

196

(13)

Prefire Planning and Related Loss Reduction Activities

209

(50)

Introduction

210

(1)

Scenario: The Productivity Dilemma

210

(10)

Prefire Planning

220

(19)

Water Supplies and Systems

239

(7)

Fire Investigation

246

(4)

Loss Reduction Information Management Systems

250

(1)

Concluding Remarks

250

(2)

Study Questions and Activities

252

(1)

References

253

(1)

Additional Readings

254

(1)

Additional Insight 6.1: Time Management and Delegation

255

(4)

Management of Physical Resources

259

(50)

Introduction

260

(1)

The Turnaround Challenge

260

(13)

Physical Resources of the Fire Department

273

(20)

Managing the Physical Resources

293

(3)

Evaluating the Adequacy and Quality of Physical Resources

296

(3)

Concluding Remarks

299

(1)

Study Questions and Activities

299

(1)

References

300

(1)

Additional Readings

301

(2)

Additional Insight 7.1: Decision Making and Problem Solving

303

(6)

Management of Financial Resources

309

(14)

Introduction

310

(1)

Goals and Guidelines for Managing Financial Resources

310

(1)

Fire Department Budgets

311

(5)

The Budgetary Process

316

(4)

Concluding Remarks

320

(1)

Study Questions and Activities

321

(1)

References

321

(1)

Additional Readings

322

(1)

Fire Service Personnel Management

323

(48)

Introduction

324

(1)

Scenario: The Grievance

325

(7)

Issues in Fire Service Personnel Management

332

(7)

Personnel Management Functions

339

(19)

Concluding Remarks

358

(1)

Study Questions and Activities

358

(1)

References

359

(1)

Additional Readings

360

(1)

Additional Insight 9.1: Positive Discipline and Counseling

361

(6)

Additional Insight 9.2: Interviewing

367

(4)

Labor Relations in the Fire Service

371

(20)

Introduction

372

(1)

Labor Relations

372

(6)

Collective Bargaining in the Public Sector

378

(5)

Union-Management Relations

383

(4)

Nonunion Labor Relations (Human Relations)

387

(2)

Concluding Remarks

389

(1)

Study Questions and Activities

390

(1)

Training as a Management Function

391

(52)

Introduction

392

(1)

Scenario: Ladder Drill

392

(8)

Training in the Fire Service

400

(6)

Training Design

406

(8)

Management of Learning

414

(5)

The Learning Experience

419

(8)

Guidelines for a Satisfying and Effective Instructional Program

427

(4)

Study Questions and Activities

431

(1)

References

432

(2)

Additional Readings

434

(1)

Additional Insight 11.1: Learning Concepts in Support of Management of Learning and Coaching

435

(8)

Fire Department Services Beyond Fire Fighting

443

(22)

Introduction

444

(1)

Emergency Medical/Paramedic Services: Prehospital Care for the Injured and Acutely Ill

445

(5)

Confined Space and Special Rescue Operations

450

(1)

Hazardous Materials

451

(6)

Airport Rescue/Fire-Fighting Services

457

(1)

Community Disaster Planning, Preparedness, and Response

458

(3)

The Customer Service Concept

461

(1)

Concluding Remarks

462

(1)

Study Questions and Activities

462

(1)

References

463

(2)

Appendix A Goals and Decision Guidelines

465

(8)

Appendix B Detailed List of Items to Consider in the Definition of the Problem

473

(6)

Appendix C Examples of Goals and Objectives (and Action Steps) for Fire Departments and Officers

479

(4)

Appendix D Defensive Strategies

483

(2)

Appendix E Seven Reasons for Using Multiple Alarms

485

(2)

Index

487

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Management in the Fire Service

Table of Contents

Supplemental Materials