The NTL Handbook of Organization Development and Change Principles, Practices, and Perspectives

The NTL Handbook of Organization Development and Change, Second Edition

The NTL Handbook of Organization Development and Change is a vital tool for anyone who wants to know how to effectively bring about meaningful and sustainable change in organizations—even in the state of turbulence and complexity that today’s organizations encounter. Featuring contributions from leading practitioners and scholars in the field, each chapter explores a key aspect of organization development. In this new edition, each of the 34 chapters has been revised in response to recommendations from the contributors and NTL members.

“These 34 chapters articulate exactly what grounds organization development! Issues and perspectives involving training, groups, practice, and the global world are current and thought provoking.”

—Therese F. Yaeger Ph.D., professor, OB/OD Department, College of Business, Benedictine University

“There is no other source that offers such a rich array of the most current and future-thinking topics from so many leaders in the field.”

—Robert Gass, Ed.D., co-founder, Rockwood Leadership Institute

“The editors accomplish the difficult task of including theory, concept, and method that will appeal to the academic community as well as those who are focused on being an effective practitioner.”

—John D. Carter, Ph.D., president, Gestalt OSD Center 

Brenda B. Jones, M.S., is an organizational consultant with twenty years in OD as an internal and external consultant. She consults in the United States and internationally. Jones is past chair and current member of the OD Network of IODA and a faculty member of the American University/NTL graduate program in Organization Development and the Organization and System Development Program at the Gestalt Institute of Cleveland.

Michael Brazzel, Ph.D., is an organization development consultant, economist, uthor, and former executive and manager in United States government agencies. He has experience as an internal and external OD consultant and consulting experience in North America, Africa, Asia, and Europe.

Figures, Tables, and Exhibits vii

Foreword xiii
Edith Whitfield Seashore and Charles Seashore

Dedication xxiii

Acknowledgments xxv

Introduction: Getting the Most from This Book xxix

PART ONE: ORGANIZATION DEVELOPMENT AS A PROFESSION AND FIELD OF PRACTICE 1

1. Organization Development as an Evolving Field of Practice 3
Robert J. Marshak

2. A History of Organization Development 25
Stanley R. Hinckley, Jr.

3. Values, Ethics, and OD Practice 45
David Jamieson and William Gellermann

4. Action Research in Organization Development: History, Methods, Implications, and New Developments 67
David Kiel

5. System Perspectives and Organization Development 85
Patricia Bidol-Padva and John Nkum

6. Use of Self as an OD Practitioner 105
Mary Ann Rainey and Brenda B. Jones

PART TWO: PERSPECTIVES ON ORGANIZATION DEVELOPMENT PRACTICE 127

7. OD Map: The Essence of Organization Development 129
Ted Tschudy

8. The Organization Development (OD) Consulting Process 153
Susan M. Gallant and Daisy Ríos

9. Theory and Practice of Multicultural Organization Development 175
Bailey W. Jackson

10. Dialogic Organization Development 193
Gervase R. Bushe and Robert J. Marshak

11. Sustainable Organization Development 213
Bauback Yeganeh and Ante Glavas

PART THREE: ORGANIZATION CHANGE, LEADERSHIP, AND CULTURE 231

12. A Framework for Change: Capacity, Competency, and Capability 233
Brenda B. Jones

13. Organization Change Theories and Models 255
Michael Brazzel

14. Organizational Change Processes 283
Sonia Côté and Ed Mayhew

 15. Tapping the Power of Emergent Change 305
Jill Hinson and David Osborne

16. Organization Leadership: Leading in a Learning Way 329
Mary Ann Rainey and David A. Kolb

17. Culture Assessment as an OD Intervention 349
Edgar H. Schein

PART FOUR: WORKING WITH GROUPS AND INDIVIDUALS 361

18. The Natural Development of Work Groups: Emergent Leadership 363
Donald T. Brown

19. Working with Groups in Organizations 385
Matt Minahan

20. Large Group Interventions 407
Barbara Benedict Bunker and Billie T. Alban

21. Working with Individuals in Organizations: Coaching, Facilitating Interaction with Others, and Strategic Advising 429
Edwin C. Nevis, Jonno Hanafin, and Mary Ann Rainey

PART FIVE: MULTICULTURAL PERSPECTIVES 445

22. Diversity and Inclusion in Organizational Practice 447
Ilene Wasserman, Placida Gallegos, and Erin Taylor

23. Borders and Boundaries: Cross-Cultural Perspectives for OD Practitioners 467
Seán Gaffney

24. Global OD Practice: The Legacy of Colonialism and Oppression 483
Anne H. Litwin

25. Appreciative Inquiry as an Organization Development and Diversity Process 499
Cathy L. Royal

26. Developing Multicultural Organizations: An Application of the Multicultural OD Model 517
Evangelina Holvino

PART SIX: AREAS OF FOCUS IN ORGANIZATION DEVELOPMENT 535

27. OD Practitioners as Agents of Social Change 537
Mark Leach and Robin Katcher

28. The Power of Emotional Intelligence and How to Create Resonance at Work 559
Annie McKee and Frances Johnston

29. Organization Network Dynamics and Analysis 581
Maya Townsend

30. Working with Energy in Organizations 605
Juliann Spoth

31. Learning Systems and Organization Development 625
Anthony J. DiBella

PART SEVEN: THE PRESENT AND FUTURE OF Organization Development 641

32. Kurt Lewin: Some Reflections 643
Mary Ann Rainey

33. A Lewinian Lens on OD’s “Emerging Now” 649
Lennox E. Joseph and Jean E. Neumann

34. The Future of Organization Development in a VUCA World 659
Roland E. Livingston

About the Editors 673

About the Contributors 675

Name Index 685

Subject Index 695

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