Personalising Public Services, by Needham, Catherine
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- ISBN: 9781847427595 | 1847427596
- Cover: Paperback
- Copyright: 7/27/2011
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.