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Personalising Public Services

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Personalising Public Services by Needham, Catherine, 9781847427595
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  • ISBN: 9781847427595 | 1847427596
  • Cover: Paperback
  • Copyright: 7/27/2011
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Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.

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