Quality Concepts for the Process Industry

Quality Concepts for the Process Industry prepares readers for a career as process plant operators. This book covers the classical concepts of quality control in a style and at a depth that should be acquired by all employees of the process industries. Each chapter of the text contains chapter objectives, thorough discussions of the concepts presented, a summary, and end-of-chapter review questions. There is a complete glossary of terms and a list of additional references in the back of the book.

Preface
About the Author
Why Quality is Important
How It All Began
The Quality Gurus
ISO 9000 (2000)
Total Quality Management
Customer Satisfaction
Employee Empowerment
Teamwork and Teams
Communication
Personal Effectiveness
The Economics of Quality
Quality as a System
The Cost of Quality
Quality Tools (Part 1)
Quality Tools (Part 2)
Variation
Concepts of Statistical Quality Control
SPC and Control Charts
Process Capability
Epilogue
Glossary
References
Subject Index
Table of Contents provided by Publisher. All Rights Reserved.

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Quality Concepts for the Process Industry

Summary

Table of Contents

Supplemental Materials