New Ways of Doing Business

In their introduction, the editors of New Ways of Doing Business assert that in retrospect, it will be apparent that today's government, that of the early years of the 21st century, was undergoing its most significant transformation since the decade of the 1930's when direct government-delivered services grew significantly as part of the New Deal. This newest volume in the IBM Endowment for the Business of Government series is an invaluable guide to navigating the sometimes controversial changes taking place in the internal operations of government, the delivery of services to citizens, and the delivery of environmental programs.

Toward Government of the Future: New Ways of Doing Business	p. 1
Introduction
Changing the Internal Operations of Government
Changing the External Delivery of Services to Citizens
Changing the Delivery of Environmental Programs
Looking to the Future
Endnotes
Changing the Internal Operations of Government	p. 11
Entrepreneurial Government: Bureaucrats as Businesspeople	p. 13
Preface
Introduction
Entrepreneurs: Case Studies
The Challenge of Running Entrepreneurial Organizations
The Costs of Success
Lessons Learned
For Additional Information
Franchise Funds in the Federal Government: Ending the Monopoly in Service Provision	p. 49
Introduction
Franchise Funds: Legislative Origins
Franchise Fund Pilots: An Overview
Franchise Funds: Two Case Studies
Franchise Funds: Criteria for Evaluation
Recommendations
Postscript
Endnotes
Bibliography
Changing the Delivery of Services	p. 83
The Use of the Internet in Government Service Delivery	p. 85
Introduction
A Checklist for Using the Internet to Deliver Services
The Case Studies
Conclusions and Recommendations
Endnotes
Bibliography
Implementing State Contracts for Social Services: An Assessment of the Kansas Experience	p. 121
Introduction
The Contracting Process
The Kansas Experience
Study Findings
Recommendations
Postscript
Research Method
Endnotes
Bibliography
Religious Organizations, Anti-Poverty Relief, and Charitable Choice: A Feasibility Study of Faith-Based Welfare Reform in Mississippi	p. 163
Introduction
Study Findings
Lessons Learned
Recommendations
Postscript
Profile of Sampled Religious Communities
Pre-Interview Survey Administered to Religious Leaders
Interview Questionnaire for Religious Leaders
Endnotes
Bibliography
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New Ways of Doing Business

Summary

Table of Contents

Supplemental Materials