Dunn and Haimann's Healthcare Management, Eleventh Edition

Healthcare organizations strive to keep pace with breakthroughs in medical science and technology, transparency of service outcomes, an educated customer base, global health threats, and federal regulations. As these elements continue to evolve, organizations are tasked with employing well-trained, dynamic healthcare managers to lead in a time of perpetual transformation. Dunn & Haimann’s Healthcare Management provides a definitive overview of healthcare management, organized around five primary functions: planning, organizing, staffing, influencing, and controlling. The book ties these primary functions together through clear explanations of management theories, tools, and other foundational information. It also explores the role of supervisors, behavioral factors, and generational stimuli that motivate employees within the conceptual framework of managing. New features at the end of most chapters, including additional readings, classroom activities, and case study recommendations, reinforce the concepts presented. A healthcare system will always be better positioned to grow and adapt if its managers have mastered the primary functions covered in this book.

Rose T. Dunn, MBA, RHIA, CPA, FACHE, FHFMA, has been in healthcare management for more than 45 years. She started her career as the director of health information management services at Barnes Hospital immediately following graduation from Saint Louis University. She was later promoted to vice president. After 13 years at Barnes, Dunn became the assistant vice president in Metropolitan Life Insurance Company’s HMO subsidiary. Following this position, she served as the chief financial officer of a dual-hospital system. In 1988, she started a consulting firm, First Class Solutions Inc., which has since grown to serve health providers and third-party payer clients nationwide and of which Dunn is now the chief operating officer. Dunn has published more than 200 articles; has spoken at many conferences and events on a variety of healthcare subjects; and has authored books on finance, productivity, process improvement, management, and the release of information. She has served as a faculty member in the University of Minnesota’s Health Administration Program, teaching finance; at Saint Louis University’s School of Business, teaching management; and in Stephens College’s Health Information Management Program, teaching legal and ethical issues, management, and finance.