Digital Government Excellence Lessons from Effective Digital Leaders

How to lead the digital transformation of governments

Digital Government Excellence: Lessons from Effective Digital Leaders delivers a fascinating treatment of digital leadership as governments around the world start or restart the digital transformation of their work and service delivery.

The author provides a playbook on how to achieve digital excellence via interviews with 20 remarkable digital government leaders from around the world. Each one offers insights on strategies for how to incorporate the best of digital into public services and practical tips on leading digital reforms and delivery teams. The book also:

• Explores how to begin the task of making all of government to "go digital" or go deeper and bolder in this direction, including the first steps and beyond
• Highlights leadership styles and practices for effective and lasting delivery of digital strategies and reforms
• Provides food for thought about what it takes to be an impactful digital transformation leader – in government and beyond

The book is ideal for Chief Digital/Information/Technology Officers or digital agency leaders in public service. Digital Government Excellence is also an indispensable resource for any practitioner, policymaker or political leader in governments at any level, as well as any student or advisor of governments looking into how to deliver digital transformation in the public sector.

SIIM SIKKUT is the former Government Chief Information Officer of Estonia, where he led the national digital policy and digital government strategy and delivery. He also chaired the OECD Working Party of Senior Digital Government Officials. Siim is a globally in-demand keynote speaker and has been recognized as one of the world’s most influential people in digital government by Apolitical.

Dedication page

Acknowledgments

List of abbrevations

Introduction

Dr Aisha Bin Bishr, Dubai / United Arab Emirates

Alex Benay, Canada

Anna-Maija Karjalainen, Finland

Barry Lowry, Ireland

Daniel Abadie, Argentina

Diego Piacentini, Italy

Hillary Hartley, Ontario / Canada

Innocent Bagamba Muhizi, Rwanda

José Clastornik, Uruguay

Lars Frelle-Petersen, Denmark

Luis Felipe Monteiro, Brazil

Mike Bracken, United Kingdom

Pedro Silva Dias, Portugal

Randall Brugeaud, Australia

Shai-Lee Spiegelman, Israel

Taavi Kotka, Estonia

Tim Occleshaw, New Zealand

Yolanda Martínez, Mexico

Summary chapter

Index

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