Interaction Design : Beyond Human-Computer Interaction

, by Jenny Preece (Univ. of Maryland); Yvonne Rogers (Sussex Univ., UK); Helen Sharp (Open Univ., UK)

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ISBN: 9780471492788 | 0471492787
Cover: Paperback
Copyright: 2/1/2002

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The book covers psychological and social aspects of user/s, interaction styles, user requirements, design approaches, usability and evaluation, traditional and future interface paradigms and the role of theory in informing design. The topics will be grounded in the design process and the aim is to present relevant issues in an integrated and coherent way, rather than assembling a collection of chapters on individual HCI topics. This book is intended for undergraduate students in computing, graphic design, web design and multimedia.

What is interaction design?

(34)

Introduction

(1)

Good and poor design

(4)

What to design

(2)

What is interaction design?

(6)

The makeup of interaction design

(3)

Working together as a multidisciplinary team

(1)

Interaction design in business

(2)

What is involved in the process of interaction design?

(1)

The goals of interaction design

(7)

Usability goals

(4)

User experience goals

(2)

More on usability: design and usability principles

(11)

Heuristics and usability principles

(5)

Interview with Gitta Salomon

(4)

Understanding and conceptualizing interaction

(38)

Introduction

(1)

Understanding the problem space

(3)

Conceptual models

(16)

Conceptual models based on activities

(10)

Conceptual models based on objects

(3)

A case of mix and match?

(1)

Interface metaphors

(5)

Interaction paradigms

(4)

From conceptual models to physical design

(6)

Interview with Terry Winograd

(3)

Understanding users

(32)

Introduction

(1)

What is cognition?

(16)

Applying knowledge from the physical world to the digital world

(2)

Conceptual frameworks for cognition

(9)

Mental models

(4)

Information processing

(2)

External cognition

(3)

Informing design: from theory to practice

101

(4)

Designing for collaboration and communication

105

(36)

Introduction

105

(1)

Social mechanisms used in communication and collaboration

106

(23)

Conversational mechanisms

107

(3)

Designing collaborative technologies to support conversation

110

(8)

Coordination mechanisms

118

(4)

Designing collaborative technologies to support coordination

122

(2)

Awareness mechanisms

124

(2)

Designing collaborative technologies to support awareness

126

(3)

Ethnographic studies of collaboration and communication

129

(1)

Conceptual frameworks

130

(8)

The language/action framework

130

(3)

Distributed cognition

133

(5)

Interview with Abigail Sellen

138

(3)

Understanding how interfaces affect users

141

(24)

Introduction

141

(1)

What are affective aspects?

142

(1)

Expressive interfaces

143

(4)

User frustration

147

(6)

Dealing with user frustration

152

(1)

A debate: the application of anthropomorphism to interaction design

153

(4)

Virtual characters: agents

157

(8)

Kinds of agents

157

(3)

General design concerns

160

(5)

The process of interaction design

165

(36)

Introduction

165

(1)

What is interaction design about?

166

(4)

Four basic activities of interaction design

168

(2)

Three key characteristics of the interaction design process

170

(1)

Some practical issues

170

(12)

Who are the users?

171

(1)

What do we mean by ``needs''?

172

(2)

How do you generate alternative designs?

174

(5)

How do you choose among alternative designs?

179

(3)

Lifecycle models: showing how the activities are related

182

(16)

A simple lifecycle model for interaction design

186

(1)

Lifecycle models in software engineering

187

(5)

Lifecycle models in HCI

192

(6)

Interview with Gillian Crampton Smith

198

(3)

Identifying needs and establishing requirements

201

(38)

Introduction

201

(1)

What, how, and why?

202

(2)

What are we trying to achieve in this design activity?

202

(1)

How can we achieve this?

202

(1)

Why bother? The importance of getting it right

203

(1)

Why establish requirements?

204

(1)

What are requirements?

204

(6)

Different kinds of requirements

205

(5)

Data gathering

210

(9)

Data-gathering techniques

211

(4)

Choosing between techniques

215

(1)

Some basic data-gathering guidelines

216

(3)

Data interpretation and analysis

219

(3)

Task description

222

(9)

Scenarios

223

(3)

Use cases

226

(3)

Essential use cases

229

(2)

Task analysis

231

(5)

Hierarchical Task Analysis (HTA)

231

(5)

Interview with Suzanne Robertson

236

(3)

Design, prototyping and construction

239

(40)

Introduction

239

(1)

Prototyping and construction

240

(9)

What is a prototype?

240

(1)

Why prototype?

241

(2)

Low-fidelity prototyping

243

(2)

High-fidelity prototyping

245

(1)

Compromises in prototyping

246

(2)

Construction: from design to implementation

248

(1)

Conceptual design: moving from requirements to first design

249

(15)

Three perspectives for developing a conceptual model

250

(7)

Expanding the conceptual model

257

(2)

Using scenarios in conceptual design

259

(3)

Using prototypes in conceptual design

262

(2)

Physical design: getting concrete

264

(11)

Guidelines for physical design

266

(2)

Different kinds of widget

268

(7)

Tool support

275

(4)

User-centered approaches to interaction design

279

(38)

Introduction

279

(1)

Why is it important to involve users at all?

280

(5)

Degrees of involvement

281

(4)

What is a user-centered approach?

285

(3)

Understanding users' work: applying ethnography in design

288

(18)

Coherence

293

(2)

Contextual Design

295

(11)

Involving users in design: Participatory Design

306

(7)

PICTIVE

307

(2)

CARD

309

(4)

Interview with Karen Holtzblatt

313

(4)

Introducing evaluation

317

(22)

Introduction

317

(1)

What, why, and when to evaluate

318

(6)

What to evaluate

318

(1)

Why you need to evaluate

319

(4)

When to evaluate

323

(1)

Hutch World case study

324

(12)

How the team got started: early design ideas

324

(3)

How was the testing done?

327

(6)

Was it tested again?

333

(1)

Looking to the future

334

(2)

Discussion

336

(3)

An evaluation framework

339

(20)

Introduction

339

(1)

Evaluation paradigms and techniques

340

(8)

Evaluation paradigms

341

(4)

Techniques

345

(3)

Decide: A framework to guide evaluation

348

(8)

Determine the goals

348

(1)

Explore the questions

349

(1)

Choose the evaluation paradigm and techniques

349

(1)

Identify the practical issues

350

(1)

Decide how to deal with the ethical issues

351

(4)

Evaluate, interpret, and present the data

355

(1)

Pilot studies

356

(3)

Observing users

359

(30)

Introduction

359

(1)

Goals, questions and paradigms

360

(4)

What and when to observe

361

(2)

Approaches to observation

363

(1)

How to observe

364

(9)

In controlled environments

365

(3)

In the field

368

(2)

Participant observation and ethnography

370

(3)

Data collection

373

(4)

Notes plus still camera

374

(1)

Audio recording plus still camera

374

(1)

Video

374

(3)

Indirect observation: tracking users' activities

377

(2)

Diaries

377

(1)

Interaction logging

377

(2)

Analyzing, interpreting and presenting data

379

(8)

Qualitative analysis to tell a story

380

(1)

Qualitative analysis for categorization

381

(3)

Quantitative data analysis

384

(1)

Feeding the findings back into design

384

(3)

Interview with Sara Bly

387

(2)

Asking users and experts

389

(40)

Introduction

389

(1)

Aking users: interviews

390

(8)

Developing questions and planning an interview

390

(2)

Unstructured interviews

392

(2)

Structured interviews

394

(1)

Semi-structured interviews

394

(2)

Group interviews

396

(1)

Other sources of interview-like feedback

397

(1)

Data analysis and interpretation

398

(1)

Asking users: Questionnaires

398

(9)

Designing questionnaires

398

(2)

Question and response format

400

(4)

Administering questionnaires

404

(1)

Online questionnaires

405

(2)

Analyzing questionnaire data

407

(1)

Asking experts: Inspections

407

(13)

Heuristic evaluation

408

(2)

Doing heuristic evaluation

410

(2)

Heuristic evaluation of websites

412

(7)

Heuristics for other devices

419

(1)

Asking experts: walkthroughs

420

(6)

Cognitive walkthroughs

420

(3)

Pluralistic walkthroughs

423

(3)

Interview with Jakob Nielsen

426

(3)

Testing and modeling users

429

(32)

Introduction

429

(1)

User testing

430

(8)

Testing MEDLINEplus

432

(6)

Doing user testing

438

(5)

Determine the goals and explore the questions

439

(1)

Choose the paradigm and techniques

439

(1)

Identify the practical issues: Design typical tasks

439

(1)

Identify the practical issues: Select typical users

440

(1)

Identify the practical issues: Prepare the testing conditions

441

(1)

Identify the practical issues: Plan how to run the tests

442

(1)

Deal with ethical issues

443

(1)

Evaluate, analyze, and present the data

443

(1)

Experiments

443

(5)

Variables and conditions

444

(1)

Allocation of participants to conditions

445

(1)

Other practical issues

446

(1)

Data collection and analysis

446

(2)

Predictive models

448

(9)

The GOMS model

449

(1)

The Keystroke level model

450

(3)

Benefits and limitations of GOMS

453

(1)

Fitts' Law

454

(3)

Interview with Ben Shneiderman

457

(4)

Design and evaluation in the real world: communicators and advisory systems

461

(30)

Introduction

461

(1)

Key Issues

462

(1)

Designing mobile communicators

463

(19)

Background

463

(1)

Nokia's approach to developing a communicator

464

(10)

Philip's approach to designing a communicator for children

474

(8)

Redesigning part of a large interactive phone-based response system

482

(9)

Background

483

(1)

The redesign

483

(8)

Reflections from the Authors

491

(2)

References

493

(10)

Credits

503

(6)

Index

509

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Interaction Design : Beyond Human-Computer Interaction

Summary

Table of Contents

Supplemental Materials