Social Work Processes (with InfoTrac)

, by Compton, Beulah R.; Galaway, Burt; Cournoyer, Barry R.

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

ISBN: 9780534365592 | 0534365590
Cover: Paperback
Copyright: 8/6/2004

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SOCIAL WORK PROCESSES emphasizes process and collaborative partnerships between social workers and clients, incorporating systems and ecological perspectives, advocacy, case management, and group and community work. The book's conceptual framework supports, encourages, and organizes skill development and skill teaching in a diversity of settings and client populations.

Part I Context for Deciding What to Do

Introduction

(22)

Social Work Practice and Context

(4)

Social Work

(3)

Process

(1)

Social Welfare

(1)

The Ecosystem (Person-in-Situation) Perspective

(1)

A Person and Situation Focus for Social Work Practice

(3)

The Biopsychosocial Sciences

(1)

Professional Focus

(1)

Problem Solving

(3)

Methods and Interventions

(1)

Social Work Processes

(1)

Problem Solving, Strengths Discovery, and Solution Seeking

(2)

Five Principles of Strengths-Based Case Management

(3)

Social Work and Case Management

(1)

Social Work and Psychoherapy

(1)

Settings for Practice

(1)

Generalist Social Work Practice Compared with Method-Focused Agency Practice

(2)

Generalists and Specialists

(1)

Knowledge Development, Research, and Practice

(1)

The Client-Worker Partnership

(1)

Collaborative Processes

(1)

Governments as Community Economic Development (CED) Partners

(2)

Values for Practice

(1)

Readiness for Partnership

(1)

Chapter Summary

(1)

Learning Exercises: Readings, InfoTrac, and the Web

(2)

The Ecosystem Perspective and the Use of Knowledge

(43)

Systems Theory

(15)

System Dimensions

(12)

Processes

(1)

Systems and Social Work Practice

(1)

Ecosystems

(1)

Person-in-Situation

(1)

Key Ecosystem Concepts

(10)

What Is the Person?

(8)

What Is the Environment?

(1)

The Multifaceted Individual

(1)

Interactional Factors That Influence Individual Development

(5)

Integration of Person and Environment

(1)

The Environment as a Series of Mediating Layers

(2)

Knowledge for Use

(6)

Research and Practice

(2)

Theory and Practice

(1)

Knowledge and Values

(1)

Considering a Theory for Use in Social Work Practice

(2)

Acting on Incomplete Knowledge

(1)

A Social Work Pledge in the Face of Incomplete Knowledge

(1)

Chapter Summary

(1)

Learning Exercises: Readings, InfoTrac, and the Web

(3)

Problem Solving: A Process for Social Work Practice

(15)

Problem-Solving as a Life Process

(2)

The Simplex System to Improve Organizational Problem Solving

(1)

Who Determines Client Needs?

(1)

Problem Solving in Social Work

(4)

Phases of the Problem-Solving Process

(3)

Starting Where the Client Is

(2)

Clients, Applicants, Prospects, and Respondents

(1)

Joe, A Potential Suicide

(2)

Phases of the Problem-Solving Process

(1)

Chapter Summary

(1)

Learning Exercises: Readings, InfoTrac, and the Web

(1)

Client-Worker Partnership

(18)

Nature of the Client-Worker Partnership

(1)

Negotiating Decisions

(1)

Client Self-Determination and End-of-Life Decisions

(3)

Different but Equal Contributions

(1)

Partnership and Professionalism

(1)

Social Work Values

(1)

Abstract and Concrete Values

(1)

Human Dignity and Uniqueness

(3)

Dignity Through Individualization

(2)

Dignity Through Strength

(1)

Dignity Through Participation

(1)

Children's Right to Be Heard

(1)

Dignity Through Accountability

(1)

Nonparticipatory Decision Making

(1)

Language That Invites Participation

(1)

Communicating Dignity

(1)

Self-Determination

(2)

Self-Determination and Options

(1)

Self-Determination and Client Values

(1)

Worker Values and Frustration

(1)

Worker Self-Determination

(1)

Legal Authority and Self-Determination

(1)

Use of Authority to Protect

(1)

Use of Authority to Force Participation in Service Programs

(1)

Finding a Foster Home for Arthur

(1)

Self-Determination in Prison

(1)

Chapter Summary

(1)

Learning Exercises: Readings, InfoTrac, and the Web

(1)

Authority for Social Work Practice

(21)

Authority from Clients

(1)

Focusing on Wants

(1)

Wants as a Focus for Social Work

100

(1)

Agency or Society as Client

100

(1)

Authority from the Profession

100

(1)

Selected Social Work Professional Associations

101

(1)

Professional Associations

101

(1)

Selected Social Work Education Associations

102

(2)

Licensure of Social Work

102

(1)

Professional Autonomy

103

(1)

Professional Culture

103

(1)

Authority from the Agency

104

(3)

An Interstitial Profession

104

(2)

Agency Function

106

(1)

Conflict Between Agency Function and Applicant Wants

107

(3)

The Agency as a Bureaucracy

108

(2)

Managing Conflicts Among the Sources of Authority

110

(3)

Conflict Between Agency and Professional Expectations

110

(2)

Working Within the Bureaucracy

112

(1)

The Good Bureaucrat

113

(4)

Clients and Policy Change

116

(1)

Alternative Structures for Practice

116

(1)

Chapter Summary

117

(1)

Learning Exercises: Readings, InfoTrac, and the Web

118

(2)

Ethical Practice

120

(22)

Values and Ethics

120

(1)

Organization of the NASW and CASW Codes of Ethics

121

(1)

Duty to Clients

121

(2)

Abuse of Power---Terrified Toddlers Taken from Home

123

(1)

Duty of Competent Practice

123

(1)

Abuses of Power in Child Placement

124

(1)

Generating and Sharing Knowledge

124

(1)

Selected Professional Writing Resources

125

(1)

Reacting to Incompetent Practice

125

(1)

Preparing Abstracts

126

(1)

Tips for Avoiding Successful Malpractice Actions

127

(1)

Duty to Advocate for Social Justice

127

(2)

Conflicts Between Class and Case Advocacy

128

(1)

The Means Test: A Dilemma in Social Work Practice

129

(2)

Deliberate Misdiagnosis

130

(1)

Duty to Provide Voluntary Public Service

131

(1)

Dual Relations

131

(1)

Confidentiality

132

(2)

Duties to Report, Warn, and Protect

132

(1)

Negative Consequences of Confidentiality

133

(1)

Confidentiality and HIV-Positive Clients

134

(1)

Does Warren Have Confidentiality?

135

(1)

Ethical Decision Making

135

(2)

Resolving Ethical Dilemmas

135

(1)

Distinguishing Ethical from Practice Issues

136

(1)

A Hierarchy of Principles to Guide the Resolution of Ethical Dilemmas

137

(1)

Debbie's Pregnant

137

(1)

Chapter Summary

138

(1)

Learning Exercises: Readings, InfoTrac, and the Web

139

(1)

Dual Relationships and Confidentiality

140

(2)

Relationship in Social Work Practice

142

(17)

Development of Relationship

142

(2)

Toward a Definition

142

(1)

Purpose

143

(1)

Variables Affecting How the Social Work Relationship Is Used

144

(1)

Relationship Competencies for Child Welfare Practice

145

(2)

Working Together

146

(1)

Elements of Relationship

147

(5)

Concern

148

(1)

Commitment and Obligation

149

(1)

Acceptance

150

(1)

Expectation

150

(1)

Empathy

151

(1)

Challenging a Respondent's Inaccurate Perception of the Worker

152

(1)

Pity, Sympathy, and Empathy

152

(2)

Authority and Power

152

(1)

Genuineness and Congruence

153

(1)

The Helping Person

154

(3)

Maturity and Courage

154

(2)

Creativity

156

(1)

Sensitivity and Reverence

156

(1)

Chapter Summary

157

(1)

Learning Exercises: Readings, InfoTrac, and the Web

157

(2)

Part II Tools for Deciding What to Do

Engaging Potential Clients

159

(26)

Communication

159

(1)

Basic Principles

159

(1)

The Communication Process

160

(1)

Feedback as a Communication Problem

161

(1)

Barriers to Communication

161

(1)

Stereotypes in a Case Summary

162

(1)

Failure to Respond to Client's Concerns

163

(2)

Communication Turn-Offs

165

(1)

Getting Started

165

(1)

Elements of the Worker's Presentation of Self

166

(5)

Preparing for Engagement

166

(2)

Engaging Applicants

168

(1)

Engaging Prospects

169

(1)

Engaging Respondents

169

(2)

Engaging Respondents in Situations of Alleged Child Abuse

171

(2)

Transfers

173

(1)

The Tasks of Engagement

173

(2)

Inviting Participation

173

(1)

Understanding the Presenting Problem

174

(1)

Mr. Keene: Disparate Worker and Client Goals

175

(3)

Understanding Applicant Wants

177

(1)

Engaging a Respondent

178

(1)

Our Limited Frame of Reference

179

(1)

Solution to Exhibit 8-10

180

(1)

Conflicting Goals

180

(1)

Clarifying Expectations and the Preliminary Agreement

181

(1)

Chapter Summary

181

(1)

Learning Exercises: Readings, InfoTrac, and the Web

181

(1)

Beginning a First Interview

182

(1)

A Failure of Engagement

183

(2)

Communicating Across Cultures

185

(9)

Different Communication Styles

185

(1)

Differences in Help-Seeking Behavior

185

(1)

Misdirected Advocacy

186

(1)

Distinctive Communication Styles

186

(1)

Cultural Competence

187

(1)

Research and Study

187

(1)

Cultural Guides

187

(1)

Clients as Resource

187

(1)

Human Diversity and Cultural Competence: Selected Online Resources

188

(1)

Some Pitfalls

188

(2)

Misconceptions About Cultural Homogeneity

189

(1)

Misconceptions About Cultural Relativism

189

(1)

Cultural Relativism and Assessment

190

(1)

Misconceptions About Identity

190

(1)

Misconceptions About Client-Worker Similarity

191

(1)

Chapter Summary

191

(1)

Interacting with a Person Affected by a Disability

192

(1)

Learning Exercises: Readings, InfoTrac, and the Web

192

(2)

Assessment

194

(28)

Exploration and Assessment

194

(1)

Definition

194

(1)

The Purpose of Assessment

194

(1)

Information as Processed Data

195

(1)

Assessment and Diagnosis

195

(1)

Arguments for and Against the Use of DSM-IV

196

(1)

Assessment as a Continuous Process

197

(1)

Types of Assessment

197

(1)

Types of Data

197

(2)

Client Wants and Desired Solutions

197

(2)

Whimspire Mission and Goals

199

(1)

Selecting a Tree

200

(3)

Exploring the Presenting Problem

201

(2)

Social Roles Used for the PIE System

203

(1)

Environmental Systems Used for the PIE System

204

(2)

Discovering Strengths

206

(1)

Data Collection

206

(1)

Locating Data

206

(1)

Strengths Assessment

207

(2)

Interviewing in Social Work

207

(2)

Common Communication Errors

209

(3)

Seeking Clarification

212

(2)

Other Data Collection Tools

213

(1)

Data Collection by Applicants

213

(1)

Processing Data and Decision Making

214

(1)

Use of Knowledge

214

(1)

Guidelines for Strengths Assessment

215

(2)

An Interview Plan Reflecting a Systems Perspective

217

(1)

Assessment Instruments

217

(1)

Assessment as Negotiation

218

(1)

Assessment as a Continuous Process

218

(1)

Partialization

218

(1)

Sequencing of Service Plans

219

(1)

Chapter Summary

219

(1)

Learning Exercises: Readings, InfoTrac, and the Web

220

(2)

The Service Agreement

222

(16)

Aspects of the Service Agreement

222

(2)

Definition

222

(1)

The Problem for Work

223

(1)

Ingredients of a Social Work Service Agreement

224

(2)

Goals and Solutions

224

(2)

Getting John Out of the House

226

(1)

Well-Formed Goals

227

(1)

Recipe File for Mrs. Stover?

227

(1)

The Action Plan

227

(1)

A Sample Service Agreement with Mrs. Stover

228

(1)

Helping a Group Reach a Decision

229

(1)

Written Agreements

230

(1)

Intervention Roles

230

(2)

Definition

230

(1)

Social Broker

231

(1)

Facilitator

231

(1)

Teacher

231

(1)

A Drop-In Neighbor

232

(1)

Mediator

232

(1)

Mediating a Conflict in a Board and Lodging Home

233

(1)

Advocacy with Social Security

233

(1)

Advocate

233

(1)

How to Discipline Jimmy?

234

(1)

Generalist Practice

234

(1)

Chapter Summary

235

(1)

Learning Exercises: Readings, InfoTrac, and the Web

235

(2)

Objectives and Intervention Plan with a Spouse Abuse Client

237

(1)

Part III Tools for Doing the Decided

Intervention Methods to Mobilize Client Power

238

(21)

Securing Resources

238

(1)

Who Will Care for Mr. Sandstone?

239

(1)

Actively Supplying Resources

239

(1)

Direct Intervention

239

(1)

Opportunities

240

(1)

Organizing

240

(1)

Enhancing Self-Awareness

240

(1)

Social Action with Hmong Veterans

241

(4)

Reflecting

242

(1)

Going Beyond

242

(1)

Asking About Process

242

(1)

Responding with Immediacy

243

(1)

Interpreting

243

(1)

Limit Setting

244

(1)

Looking for Strengths

244

(1)

Confrontation

244

(1)

Using Feedback to Promote Personal Growth

245

(1)

Behavioral Descriptions

246

(1)

Strengthening Social Skills

246

(1)

Teaching

246

(1)

Ten Misconceptions About Communication

247

(1)

Accessing Information

248

(2)

Sharing Information, Opinions, and Advice

248

(1)

Self-Disclosing

248

(2)

Truth Telling

250

(1)

Facilitating Decision Making

250

(1)

Decision Making as Problem Solving

250

(1)

Too Much Honesty

251

(1)

Logical Discussion

251

(1)

A Service Plan to Assist in Decision Making

252

(1)

Finding Meaning

252

(1)

Force Field Analysis

253

(1)

Some Irrational Beliefs

254

(1)

Chapter Summary

255

(1)

Learning Exercises: Readings, InfoTrac, and the Web

256

(1)

What's Next for Jim?

257

(2)

Case Management and Formal Social Support

259

(7)

Social Support

259

(1)

Case Management and Formal Social Support

260

(1)

Case Management

260

(1)

Functions and Principles of Case Management for Families and Children

261

(1)

Effective Referrals

261

(2)

Information About Resources

262

(1)

Preparing Clients

262

(1)

Preparing Agencies

262

(1)

A Letter on Behalf of a Client

263

(1)

Facilitating Contact

264

(1)

Follow-Up

264

(1)

Chapter Summary

264

(1)

Learning Exercises: Readings, InfoTrac, and the Web

264

(2)

Mobilizing Informal Social Support

266

(12)

Informal Social Support

266

(1)

Definition

266

(1)

Informal Social Support

267

(1)

Benefits of Informal Social Support

267

(1)

Social Support for Neglectful Parents

268

(1)

Strengthening Informal Support Networks

268

(1)

Social Support for a Woman with Schizophrenia

269

(1)

Assisting Jerry to Organize an AA Group

270

(1)

Creating and Changing Informal Support Networks

271

(1)

Informal Helping Behavior

272

(2)

Diminished Social Network After a Life Transition

274

(1)

Mutual Aid Groups

274

(1)

Integrating Formal and Informal Support

275

(1)

Chapter Summary

275

(1)

Learning Exercises: Readings, InfoTrac, and the Web

276

(1)

My Mother Doesn't Want to Know

277

(1)

Building Helping Communities

278

(12)

Contributing to Social Capital

278

(1)

Consulting Informal Helpers

279

(1)

Social Capital and Civic Engagement

280

(1)

Revised Service Plan to Assist Bonita to Make a Decision

281

(1)

Fear of Helping Children

282

(1)

Semi Silences SOS Pleas

282

(1)

Building Trust Through Communication

282

(1)

Peacemaking

283

(1)

Organizing Helping Communities

283

(1)

Dangerous Assumptions

284

(1)

Mentoring and Support Organizations

284

(1)

One Church--One Offender

285

(1)

Community Economic Development

285

(1)

Microlending and Microenterprise Resources

286

(1)

Social Action Groups

286

(1)

Cooperatives Resources

287

(2)

Chapter Summary

287

(1)

Learning Exercises: Readings, InfoTrac, and the Web

288

(1)

Absentee Human Service Systems

289

(1)

Teamwork for Social Work Practice

290

(13)

The Problem-Solving Approach to Teamwork

290

(2)

Teamwork as a Resource

290

(1)

The Team Leader

291

(1)

Types of Teams

291

(1)

Typology of Teams

292

(1)

Intraprofessional and Interdisciplinary Teams

292

(2)

Obstacles to Effective Teamwork

293

(1)

Reluctant Team Members

294

(3)

Competition

294

(2)

Differences in Professional and Agency Culture

296

(1)

Teamwork and Advocacy

296

(1)

Disagreements Regarding Discharge Planning

297

(1)

Natural Helper Teams

297

(1)

Facilitating a Natural Helper Team

298

(1)

Helping Foster and Adoptive Children

299

(1)

The Downside of Teamwork

299

(1)

The Sadistic Team Leader

300

(1)

Chapter Summary

300

(1)

Learning Exercises: Readings, InfoTrac, and the Web

301

(1)

Occupational Trainees

302

(1)

Evaluating Practice

303

(16)

Program and Practice Evaluations

303

(2)

An Evaluation Model

304

(1)

Elements of Program Structure and Logic

305

(1)

A Logic Model

305

(1)

Assisting with Program Evaluation

306

(1)

Practice-Research

306

(1)

Evaluation as Client Service

306

(1)

Differing Views About Objectives and Evaluation

307

(2)

Fidelity Checking

308

(1)

Flow Chart of an Intervention Plan

309

(1)

A Service Plan for Ron

310

(1)

Guidelines for Confrontation

310

(1)

The Problem-Solving Model

311

(1)

Evaluation as a Continuous Process

311

(1)

Goal Attainment Scaling

311

(1)

Goal Attainment Follow-Up Grid

312

(1)

Single System Designs

312

(1)

Goal Attainment Follow-Up Grid: Case Example

313

(1)

Unintended Consequences

314

(1)

Record Keeping

315

(1)

Social Work Recording

316

(1)

Chapter Summary

317

(1)

Learning Exercises: Readings, InfoTrac, and the Web

317

(2)

Endings in Social Work

319

(7)

Types of Endings

319

(1)

Client Reactions

319

(1)

Preparing Clients for Endings

320

(1)

Should the Group End?

321

(1)

Ending a Group

322

(1)

Endings as Learning Experiences

322

(1)

Worker Reactions to Endings

323

(1)

Chapter Summary

324

(1)

Learning Exercises: Readings, InfoTrac, and the Web

324

(2)

Self-Care

326

(201)

Stress and Distress

326

(2)

Self-Awareness

328

(1)

Control Issues

329

(1)

Social Support

330

(1)

Chapter Summary

330

(1)

Learning Exercises: Readings, InfoTrac, and the Web

331

(2)

Part IV Additional Readings

Mrs. Warren's Profession

333

(1)

George Bernard Shaw

The Strengths Perspective: Principles and Practices

334

(10)

Dennis Saleebey

The House on Sixth Street

344

(5)

Francis P. Purcell

Harry Specht

An Ecosystemic Approach to Assessment

349

(12)

Jane F. Gilgun

Social Work and the Medicine Wheel Framework

361

(6)

Lyle Longclaws

The Birky Family

367

(2)

The Stover Family

369

(11)

Variations on the Problem-Solving Theme

380

(5)

Ralph Woehle

Betty Smith

385

(4)

The Record of Change: Client-Focused Recording

389

(5)

Susan Steiger Tebb

Four Pennies to My Name: What It's Like on Welfare

394

(8)

Addie Morris

Approach and Companionship in the Engagement Process

402

(3)

Craig Rennebohm

Basic Communications Skills for Work with Groups

405

(8)

Barry R. Cournoyer

Katharine V. Byers

A Framework for Establishing Social Work Relationships Across Racial/Ethnic Lines

413

(3)

Joan Velasquez

Marilyn E. Vigil

Eustolio Benavides

Family Group Decision Making

416

(6)

Gale Burford

Joan Pennell

Susan MacLeod

The Clinical Utility of Models and Methods of Assessment in Managed Care

422

(10)

Cynthia Franklin

Catheleen Jordan

A Brief Solution-Focused Practice Model

432

(5)

Michelle MacKenzie

Goal Setting with Biological Families

437

(12)

Edith Fein

Ilene Staff

Action as a Vehicle for Promoting Competence

449

(9)

Anthony N. Maluccio

The Social Work Process of Social Care Planning

458

(8)

Miriam M. Johnson

W. David Harrison

Social Work, Social Care, Care Management, and User Involvement

466

(6)

Reima Ana Maglajlic

Self-Help in African American Communities: A Historical Review

472

(5)

Elijah Mickel

Does My Intervention Make a Difference? Single System Research

477

(7)

Robert W. Weinbach

Termination in Context

484

(7)

Howard Hess

Peg McCartt Hess

Burnout: An Occupational Hazard for Social Workers

491

(5)

Jan L. Hagen

Leonard Timms

496

(17)

Robert B. Bennett

The Omar Family

513

(14)

Khadija Khaja

References

527

(48)

Index

575

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Social Work Processes (with InfoTrac)

Summary

Table of Contents

Supplemental Materials