Technical Communication A Reader-Centered

Known for its treatment of the rhetorical situation and its reading centered approach, the new edition is now full color and thoroughly updated to include the latest developments in technical communication.

PART I Introduction

1

(53)

Communication, Your Career, and This Book

3

(19)

Overview of the Reader-Centered Communication Process: Obtaining a Job

22

(31)

PART II Defining Your Communication's Objectives

53

(26)

Defining Your Communication's Objectives

55

(24)

PART III Planning

79

(80)

Planning for Usability

81

(16)

Planning Your Persuasive Strategies

97

(27)

Conducting Research

124

(35)

Reference Guide: Five Research Methods

135

(24)

PART IV Drafting Prose Elements

159

(104)

Drafting Paragraphs, Sections, and Chapters

161

(52)

Reference Guide: Six Patterns for Organizing

189

(24)

Beginning a Communication

213

(18)

Ending a Communication

231

(7)

Developing an Effective Style

238

(25)

PART V Drafting Visual Elements

263

(82)

Creating Reader-Centered Graphics

265

(55)

Reference Guide: Thirteen Types of Graphics

291

(29)

Designing Pages and Screens

320

(25)

PART VI Evaluating and Revising

345

(34)

Checking and Reviewing Drafts

347

(13)

Testing Drafts for Usability and Persuasiveness

360

(13)

Revising

373

(6)

PART VII Applications of the Reader-Centered Approach

379

(58)

Communicating Electronically: Email and Web Sites

381

(22)

Creating and Delivering Oral Presentations

403

(19)

Creating Communications with a Team

422

(15)

PART VIII Client and Service-Learning Projects

437

(18)

Managing Client and Service-Learning Projects

439

(16)

PART IX Superstructures

455

(124)

Reports

457

(76)

Reference Guide: Three Types of Special Reports

474

(59)

Proposals

533

(21)

Instructions

554

(25)

Appendixes

579

(2)

A Formats for Letters, Memos, and Books

581

(22)

B Documenting Your Sources

603

(13)

C Projects

616

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Technical Communication A Reader-Centered Approach

Summary

Table of Contents

Supplemental Materials