Thinking Forward: Six Strategies for Highly Successful Organizations

Improve operations in the areas that have the greatest impact on care cost and outcomes. This book describes best practices in six critical areas of hospital operations—governance, service lines, complex case management, prevention, support services, and service excellence—by using examples from hospitals within the highly respected Catholic Health Initiatives system.

The authors describe the path each of the featured hospitals took to achieve their various successes, and how CHI will implement those leading practices across its whole system. The authors discuss potential pitfalls, and how other systems and freestanding organizations can learn from their experience.

John R. Griffith, MBA, LFACHE, is the Andrew Pattullo Collegiate Professor Emeritus in the Department of Health Management and Policy at the School of Public Health at the University of Michigan, Ann Arbor. He was the chair of his department from 1987 to 1991. He has served as chair of the Association of University Programs in Health Administration (AUPHA) and as senior adviser to the board of the National Center for Healthcare Leadership. He has received the Gold Medal Award from the American College of Healthcare Executives, as well as multiple publication awards. He was an examiner for the Baldrige Performance Excellence Program from 1997 to 1998.

Reaching Excellence in Healthcare Management

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.