Management and Practice in Health and Human Service Organisations

Management and Practice in Health and Human Service Organisations is an authoritative, evidence-based, relevant and practical resource for undergraduate and postgraduate students who are seeking to become managers in health and human service organisations.

This textbook identifies, explores and addresses key policy, planning and process issues, and demonstrates through case examples written by practitioners across the health and human service professions, the many innovative and creative management strategies and practices that are being applied successfully.

Lynda Berends, Drug Policy Modelling Program, National Drug and Alcohol Research Centre, UNSW,Karen Crinall, Senior Lecturer, Federation University of Australia


Lynda Berends is a health services researcher who specialises in the study of alcohol and other drug service delivery and system design, across acute and primary health sectors. Lynda is a senior researcher at the National Drug and Alcohol Research Centre, University of New South Wales and she has an extensive history with Turning Point Alcohol and Drug Centre. Lynda is the inaugural chair of the Health and Human Services Working Group, for the Alcohol and other Drugs Council of Australia, and she is on the council of the Australasian Professional Society on Alcohol and other Drugs.

Karen Crinall is a senior lecturer in Community Welfare, Counselling and Human Services Management, and is Research Director in the School of Applied Media and Social Sciences, Federation University of Australia.

List of Figures and Tables
List of Case Examples, Practice Examples and Practitioner Profiles
List of Acronyms and Abbreviations
Preface
About the Authors
About the Contributors
Part 1: Context and Structure
1. Contextualising Management in Health and Human Service Organisations
2. External Factors that Shape Health and Human Services
3. Organisational Culture and Operation
4. Management, Leadership and Governance
Part 2: Planning and Practice
5. Workforce Support and Development
5. Strategic Planning for Practice
7. Project Management and Evaluation
8. Financial Management and Quality Accreditation
Part 3: Connection and Engagement
9. Change Management
10. Communication, Community Engagement and Collaboration
11. Towards Effective Management and Practice in Health and Human Services
Glossary
Bibliography
Index