ITSM Process Assessment Supporting ITIL: Using TIPA to Assess and Improve Your Processes With ISO 15504 and Prepare for ISO 20000 Certification

This innovative text explains how to use TIPA to assess and improve processeswith ISO 15504 and prepare for ISO 20000 certification. 9789087535650 These sturdy, easy-to-carry booklets with Quick Reference Cards based on PRINCE2 2009 Edition give readers the possibility to get, in one glance, familiar with the specifics. This set is endorsed by PRINCE User Group NL. 9789087535704 The topic for this Study Guide is preparation for the TOGAF 9 Part 2 Examination or Section 2 of the TOGAF 8 9 Advanced Bridge