Guide to Business Etiquette

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

ISBN: 9780137075041 | 0137075049
Cover: Paperback
Copyright: 5/24/2010

Rent

(Recommended)

$14.15

Term

Due

Price

Semester

Dec 13

$30.90

Quarter

Aug 16

$14.15

Short Term

Jul 9

$13.44

*This item is part of an exclusive publisher rental program and requires an additional convenience fee. This fee will be reflected in the shopping cart.
Buy Used

In Stock Usually Ships in 24 Hours.

$40.38
Buy New

In Stock Usually Ships in 24 Hours.

$59.09

This concise, practical book was written for you if you want to become more adept at business etiquette-those important do's and don'ts for every business setting-that will help you appear poised, confident, and professional.

Please wait while the item is added to your bag...

Understanding the Rules of Etiquette	p. 3
Etiquette lessons from history	p. 4
The basis of etiquette today	p. 11
Creating a Powerful First Impression	p. 17
Dressing to make a good impression	p. 18
Introducing yourself and others	p. 20
Shaking hands	p. 25
Interviewing basics	p. 26
Maintaining Business Relationships	p. 31
Conflict Resolution	p. 32
Special conflict resolutions	p. 34
Business Travel	p. 38
Personal workspace	p. 40
Basic etiquette for the golf course	p. 41
Leaving a job	p. 43
Basic Communication Etiquette	p. 45
Communication etiquette	p. 46
Face-to-face etiquette	p. 50
Writing etiquette	p. 52
Public speaking etiquette	p. 54
Basic Digital Etiquette	p. 57
Telephone etiquette	p. 59
Email etiquette	p. 64
Webpage etiquette	p. 65
Etiquette for other digital options	p. 66
Basic Business Dining Etiquette	p. 69
Basic dining behavior	p. 70
Basic table settings	p. 72
Basic table manners	p. 74
Host etiquette	p. 78
Guest etiquette	p. 81
Special Dining Events	p. 83
Invitations	p. 84
Formal dining	p. 86
Business banquets	p. 92
Casual dining	p. 93
Successful Meetings	p. 97
Before the meeting	p. 98
During and after the meeting	p. 101
Being a productive participant	p. 103
Distance meeting	p. 105
Parliamentary procedure	p. 108
Cross-Cultural Etiquette	p. 111
Preparing for your trip	p. 112
Greeting people	p. 113
Establishing relationships	p. 115
Eating and gift giving	p. 119
Considering gender issues	p. 121
Table of Contents provided by Ingram. All Rights Reserved.

FREE SHIPPING

Amazon no longer offers textbook rentals. We do!

Guide to Business Etiquette

Summary

Table of Contents

Supplemental Materials