The Managing of Police Organizations

, by Whisenand, Paul M.; Ferguson, R. Fred

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ISBN: 9780130984760 | 0130984760
Cover: Hardcover
Copyright: 10/1/1995

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Complete overview of managing a police organization including coverage of organizational management theory, leadership strategies. The book also discusses strategic planning, stress management, wellness and police community relations.

Preface

vii

Introduction: The Game Plan

(1)

The Excellent Department

(2)

High-Quality Police Services

(6)

Speed

(2)

Leadership and Management

(4)

New Realities

(5)

The Privilege and Joy of Managing

(3)

What's Next

(1)

Key Points

(1)

Discussion

(1)

Structured Exercises

(1)

Notes

(1)

PART 1 POLICE LEADERSHIP

(196)

Values and Ethics

(29)

Values and Ethics: A Quick Overview

(1)

At the Center

(3)

Values: Understanding and Respect

(2)

Values: What They Are, Where They Come From, and How We Can Change Them

(4)

Values: What They Provide for Us

(2)

Identifying Our Values

(3)

Making a Commitment

(3)

Applying What You've Learned: Workplace Diversity

(1)

A Strategy for Fostering Integrity

(1)

Ethics Training

(6)

What We Know about Ethics

(1)

Key Points

(1)

Discussion

(1)

Notes

(1)

Vision and Mission

(28)

Vision: Pieces of the Compass

(3)

Constructing a Mission Statement: Assembling the Pieces of the Compass

(5)

Mission Statements: Examples of Two Compasses

(4)

Strategic Planning

(3)

What Is Your Strategic IQ?

(3)

Strategic Thinking

(5)

Driving Force

(2)

Key Points

(1)

Discussion

(1)

Notes

(1)

Communication and Trust

(31)

Meaning through Communication

(2)

Communications

(1)

Communication as a Vehicle

(1)

Why Communicate?

(1)

Multiple Communication Channels

(4)

Communications: Downward, Upward, and Horizontal

(2)

Messages: Number and Kinds

(4)

Linguistics

100

(2)

Effective Communication: Some Suggestions

102

(1)

Listening

103

(4)

The Information Age Has a Flip Side

107

(2)

Trust

109

(5)

Key Points

114

(1)

Discussion

115

(1)

Notes

115

(1)

Empowerment

116

(26)

Em-power-ment

118

(1)

Micromanagement

118

(3)

Beyond Participative Management

121

(2)

110% Management Commitment

123

(3)

Delegation

126

(11)

Participation

137

(3)

Key Points

140

(1)

Discussion

141

(1)

Notes

141

(1)

Teamwork

142

(34)

Why Teams

143

(1)

A Continuum

144

(1)

Assumptions

144

(1)

Team Effectiveness

145

(1)

Pluses and Minuses

146

(1)

Simply---Do It!

147

(2)

Principles for Effective Teamwork

149

(6)

Stepping Stones to Effective Teamwork

155

(12)

Teambusters: Barriers to Effectiveness

167

(4)

Teamwork = Tough Leadership

171

(3)

Key Points

174

(1)

Discussion

175

(1)

Notes

175

(1)

Time Management

176

(22)

Our Mission

177

(1)

People, People, People

178

(1)

The Time Dimension

178

(1)

Time and Productivity

178

(1)

Quality Time

179

(1)

Time and Stress

179

(1)

Overload

180

(1)

If It's Worth Doing, It's Worth Doing Poorly

181

(1)

Four Generations of Time Management

182

(7)

On Becoming a Category B Police Leader

189

(7)

It's Time

196

(1)

Key Points

197

(1)

Discussion

197

(1)

Notes

197

(1)

Total Quality Services

198

(25)

Why Quality?

199

(1)

Why Not Quality?

200

(3)

Back to the Basics

203

(1)

Some Background, Some Direction

203

(1)

Accent on Excellence

204

(2)

Alignment

206

(8)

Beyond Caring and Principles

214

(1)

Customer Satisfaction: Quality as Seen by the Customer

215

(1)

Continuous Improvement: Quality as Seen by the Provider

216

(1)

Developing Action Plans for Total Quality Services

216

(4)

Pursuing Total Quality

220

(1)

Key Points

221

(1)

Discussion

222

(1)

Notes

222

(1)

PART 2 POLICE MANAGEMENT

223

(234)

Community-And Problem-Oriented Policing

224

(42)

Community-Oriented Policing

224

(2)

The Central Mission

226

(1)

Case for Quality

227

(2)

Why COP?

229

(1)

Will COP Happen?

230

(1)

COP Implementation

231

(1)

Shift in Attitude

232

(2)

Philosophy of Management

234

(1)

Who Benefits?

235

(2)

Problem-Oriented Policing

237

(1)

A Departmental Strategy

238

(3)

Why POP?

241

(2)

Newport News POP Model

243

(11)

Problem Solving in Oxnard

254

(5)

POP Basic Components

259

(2)

Options

261

(1)

Concluding Thoughts

262

(1)

Key Points

263

(1)

Discussion

264

(1)

Notes

265

(1)

Policing by Objectives

266

(24)

Why PBO?

267

(1)

Brief History

267

(1)

Synergy: Pulling Together Helps the Entire Department

268

(1)

Directions: ``You Consider I Am Confusing Movement with Direction?''

269

(1)

The Nine Steps of Policing by Objectives

269

(19)

Review of PBO

288

(1)

Key Points

289

(1)

Notes

289

(1)

The Budget Process

290

(39)

Municipal Budgets Origins

292

(3)

The Budget: A Work Plan

295

(1)

Identifying Community Needs

296

(2)

Budget Policy

298

(2)

The Budget Calendar

300

(2)

Presenting the Budget

302

(1)

Shooting Down the Budget

303

(1)

Controlling the Budget

304

(2)

Five Budget Types

306

(7)

Sixth Budget Option

313

(4)

The Strengths of Mission-Driven Budgeting

317

(1)

Observations and Recommendations

318

(9)

Key Points

327

(1)

Discussion

327

(1)

Notes

328

(1)

Politics of Administration: The Police Manager's Political Universe

329

(33)

Political Relationships

330

(1)

Political Sensitivity: A Prerequisite for Success

331

(1)

The Outside Manager

331

(5)

The Police Manager's Political Universe

336

(1)

The Elected Governing Body or City Manager

336

(5)

Police Associations and Unions

341

(1)

The Justice System

341

(3)

Special Interest Groups

344

(4)

The News Media

348

(1)

Police Media (Press) Editorial Observations

349

(7)

The Dark Side of Political Relations

356

(2)

Political Sensitivity: Another Dimension

358

(1)

Closing Thought

359

(1)

Key Points

360

(1)

Discussion

361

(1)

Notes

361

(1)

Managers and Unions: Toward A Positive Working Relationship

362

(27)

The Police Employee Movement: A Progression

362

(1)

Public Employees

363

(1)

The Police Employee Bill of Rights

364

(2)

Employee Organizations

366

(1)

The Impact of Unions on Police Professionalization

367

(3)

Collective Bargaining

370

(6)

Another View

376

(1)

Problems and Solutions

377

(2)

No-Confidence Vote

379

(1)

Preparation for Negotiations

380

(1)

Training for Negotiations

380

(1)

New Center for Labor and Management

381

(1)

Eliminating Surprises and Reducing Conflict

382

(1)

The Model

382

(1)

Quality of Work Life

383

(3)

Key Points

386

(1)

Discussion

387

(1)

Notes

387

(2)

Problem Police Personnel

389

(44)

Where Problem Employees Come From

390

(9)

Problem Bosses

399

(5)

Problem Employee Types

404

(4)

Problem Employees: Internal Relations

408

(1)

Problem Employees: External Relations

408

(3)

Disciplinary Guidelines

411

(4)

What Problem Officers Do to an Agency's Image: Editorials and News Reports

415

(2)

Helping the Problem Employee

417

(3)

Employee Assistance Program

420

(1)

Professionalism

421

(3)

Disaster Control

424

(4)

Closing Remarks

428

(3)

Key Points

431

(1)

Discussion

431

(1)

Notes

432

(1)

Wellness: Health and Happiness

433

(24)

The Importance of Stress for Police Managers

434

(1)

Stress: What Is It?

435

(1)

Stressors: Sources and Types

436

(3)

Diagnosing Stress

439

(8)

Stress Management for Wellness

447

(5)

The Good News

452

(3)

Key Points

455

(1)

Discussion

456

(1)

Notes

456

(1)

A VIEWING POINT: TEN TRENDS---``THE ANSWER IS, THE ANSWER CHANGES''

457

(8)

Anticipation: Analytical or Intuitive?

458

(1)

Resistance

458

(1)

From High Tech to Higher Tech

459

(1)

From ``Think Small, Act Big'' to ``Think Big, Act Small''

460

(1)

From Many Boundaries to Boundarylessness

460

(1)

From ``My Job'' to ``Our Job'': Teamwork!

461

(1)

From ``Not Invented Here'' to ``Wherever It's Invented''

461

(1)

From Some Workplace Diversity to a Lot of Workplace Diversity

462

(1)

From a Few Civilians to a Lot of Civilians

463

(1)

From Some Participation to Full Empowerment

463

(1)

From Professional Work Ethics to Practiced Personal Ethics

463

(1)

From a Little Quality to a Lot of Quality

464

(1)

A Starting Place

464

(1)

Notes

464

(1)

Index

465

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The Managing of Police Organizations

Summary

Table of Contents

Supplemental Materials