Human Resources in Healthcare: Managing for Success

The unprecedented events of 2020 exposed many of the hidden flaws in the healthcare system that harm not only patients but also healthcare employees and their well-being. Anti-racism movements demanded that healthcare organizations reframe their diversity and inclusion initiatives. The COVID-19 pandemic forced systems to respond to worker strain, stress, and burnout. These events and others have reinforced the need for a dynamic and constantly evolving approach to human resources in healthcare. Human Resources in Healthcare: Managing for Success addresses the key realities and trends in healthcare human relations. The topics explored provide readers with a solid foundation for working effectively with people in healthcare organizations. The book’s aim is to equip managers with the conflict management and problem-solving skills necessary to apply sound human resources policies. This fifth edition includes three new chapters based on recent developments. One explores burnout and worker well-being in the changing healthcare landscape and in the face of a pandemic. Another focuses on diversity, inclusion, and belonging, offering problem-based cases and a tool for diversity strategy development. The third addresses worker retention, as millennials and Generation Z become a larger share of the workforce. Other changes in this edition include: updates on the increasing use of technology and its effect on the employer–employee relationship; vignettes in each chapter that challenge students with difficult ethical dilemmas; human resources metrics that support a diversity strategy and effectiveness in retention and hiring; and expanded instructor resources that include teaching notes for ethical scenarios and discussion questions. Recognizing change in the healthcare workforce is only the first step. This book elevates managers to the next step: expertly adapting and succeeding in the face of change.
 

Carla Jackie Sampson, PhD, FACHE, is a clinical associate professor of healthcare management and public service at the New York University (NYU) Robert F. Wagner Graduate School of Public Service. She is the director of NYU’s online MHA program and residential MPA program in health policy and management. Her research interests include healthcare workforce policy, the impact of structural racism on the social determinants of health, and anchor mission strategy development. Dr. Sampson served as the vice president for the Commission on the Accreditation of Healthcare Management Education, where Bruce J. Fried, PhD, is associate professor in the Department of Health Policy and Management at the University of North Carolina (UNC) at Chapel Hill. His research and teaching span the areas of human resources management, quality improvement, the healthcare workforce, international and comparative health systems, and globalization and health. Dr. Fried has coauthored several books, including Fundamentals of Human Resources in Healthcare and World Health Systems: Challenges and Perspectives. Before joining UNC, he served on the faculty of medicine at the University of Toronto. Dr. Fried recei