Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
- ISBN: 9780230248861 | 0230248861
- Cover: Hardcover
- Copyright: 6/15/2010
Advances in information and communication technologies (ICTs) combined with organizations seeking to reduce costs have led to a dramatic growth in service sector offshoring and outsourcing, most notably to developing countries such as India. Despite a burgeoning literature on this phenomenon, little attention has been given to the working and employment conditions that exist in the growing number of workplaces providing these IT-enabled services.