Web Usability & Navigation

Part I: Seeing Through the Users’ Eyes

Chapter 1: You as a Preeminent User: Put on Your Usability Spectacles

Chapter 2: Swap Out Your Spectacles: Seeing from Other Perspectives

Chapter 3: Get to Know Your Users: Creating User Profiles

Chapter 4: Get to Know Your Users’ Computer Constraints

Chapter 5: Know the Web Even Better Than Your Users Do

Part II: Designing Web Sites for Your Users

Chapter 6: Stick to a User-Centric Design Process

Chapter 7: Site Design, First Steps: Getting Users to Your Site

Chapter 8: Information Architecture: Organizing Your Web Site

Chapter 9: Navigation Design

Chapter 10: Site Design Usability Dilemmas

Chapter 11: Screen Design for Usability

Chapter 12: Preparing User-Friendly Content

Chapter 13: Case Studies: Analyzing Web Sites

Chapter 14: Testing, Testing

Chapter 15: Looking Ahead: Through the Users’ Eyes

Part III: Appendices

Appendix A: Mastery Check Answers

Appendix B: Print and Web Resources

Appendix C: Web Site Functionality Testing

Appendix D: Web Site Usability Checklistsklists

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