The Changing Nature of Performance

Radical changes in the workplace continue to impact the way we measure and manage employee performance, making the human resource professional's job more complex than ever. In The Changing Nature of Performance, a stellar group of contributors offers concrete suggestions on how the HR practitioner can cope. They examine seven major change factors that continue to influence individual performance--from the shift to team-based work to the interweaving of jobs with technology--and show readers how to develop effective HR policies and practices accordingly.

Daniel R. Ilgen is the editor of The Changing Nature of Performance: Implications for Staffing, Motivation, and Development, published by Wiley.

Elaine D. Pulakos is the editor of The Changing Nature of Performance: Implications for Staffing, Motivation, and Development, published by Wiley.

Foreword

xi

Sheldon Zedeck

Preface

xv

The Authors

xvii

Introduction: Employee Performance in Today's Organizations

1

(20)

Daniel R. Ilgen

Elaine D. Pulakos

Part One: Changes in Work That Impact Performance

Technology and Performance

21

(35)

Beryl Hesketh

Andrew Neal

Performance Assessment in Unique Jobs

56

(31)

Stephen J. Motowidlo

Mark J. Schmit

Contingent Employees: Individual and Organizational Considerations

87

(32)

Charles L. Hulin

Theresa M. Glomb

Continuous Learning

119

(35)

Manuel London

Edward M. Mone

Customer-Driven Employee Performance

154

(38)

David E. Bowen

David A. Waldman

Leadership and the Changing Nature of Performance

192

(48)

Robert G. Lord

Wendy Gradwohl Smith

Developing Adaptive Teams: A Theory of Compilation and Performance Across Levels and Time

240

(55)

Steve W. J. Kozlowski

Stanley M. Gully

Earl R. Nason

Eleanor M. Smith

Part Two: The Effect of Change on Three Key Processes---Staffing, Motivation, and Employee Development

The Challenge of Staffing a Postindustrial Workplace

295

(30)

Kevin R. Murphy

Managing Work Role Performance: Challenges for Twenty-First-Century Organizations and Their Employees

325

(41)

Patrice R. Murphy

Susan E. Jackson

Performance and Employee Development

366

(33)

Kurt Kraiger

Part Three: Concluding Remarks

The Definition and Measurement of Performance in the New Age

399

(32)

John P. Campbell

Name Index

431

(14)

Subject Index

445

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The Changing Nature of Performance Implications for Staffing, Motivation, and Development

Summary

Author Biography

Table of Contents

Supplemental Materials