Managing Business Support Services : Collaborating to Compete

* Strategies for successful outsourcing of business services - IT, finance, HR, logistics etc* Authoritative practical guidance: how to contract suppliers, manage the process and ensure good governance* Set in an international context * Describes latest management "best practice" * Major editorial contributions from one of the world's leading business service companies* Supported by recent high-profile international case studies* Relevant for middle market companies, multinationals and public sector organizations* Of interest to senior executives and CEOs, IT, HR and finance professionals, business academicsThe effective outsourcing and management of peripheral support services can provide companies with a crucial competitive edge. However, knowing what to outsource and what to keep in-house, then making the right choice of provider, and ensuring the right management procedures are applied, requires specialist knowledge and familiarity with "best practice". This guide makes specialist issues intelligible to non-specialists, to both source and get the most from their suppliers and their professional advisors.