E-Government 2001

E-Government 2001 provides in-depth case studies of the state of e-government today. The book chronicles the early days of e-government and presents a collective snapshot in time as to where governments--at the federal, state, and local levels--are today as they continue their march toward e-government. Case studies include analysis of the use of auction models by government, privacy strategies for e-government, e-commerce applications in government, the use of the Internet to deliver government services, and a study of how state employment agencies are using technology to provide improved service.

The Challenge of E-Government: Initial Lessons Learned from the "Early Days"	p. 1
Introduction
Lessons Learned
Conclusion
Endnotes
The Use of the Internet in Government Service Delivery	p. 9
Introduction
A Checklist for Using the Internet to Deliver Services
The Case Studies
Conclusions and Recommendations
Endnotes
Bibliography
Commerce Comes to Government on the Desktop: E-Commerce Applications in the Public Sector	p. 44
The Development of Electronic Commerce
Service and Innovation in the Private Sector
E-Government--Precursor to E-Commerce
E-Commerce Applications in the Public Sector
Case Studies
The Future
Recommendations and Directions for the Future
Endnotes
Appendix
The Auction Model: How the Public Sector Can Leverage the Power of E-Commerce through Dynamic Pricing	p. 85
Introduction
"The Auction Economy"
B2B E-Commerce: Managing in the Marketspace
The Auction Model at Work: Dynamic Pricing in B2B E-Marketplaces
B2B Auction-Based Exchanges: Used and Surplus Assets
Applying the Auction Model to Government
Conclusions
Recommendation
Bibliography
The Winner's Curse and a Nobel Solution
Taking Pennsylvania High-Tech: FreeMarkets.com
Examples of the Emerging Independent B2B E-Marketplaces
The 58 E-Marketplaces Established to Date by VerticalNet
Examples of Emerging Industry-Specific Consortia-Led B2B Exchanges
Sawhney's Concepts of "Metamarkets" and "Metamediaries"
Privacy Strategies for Electronic Government	p. 162
Introduction
Businesses, Data Collection, and Privacy
Electronic Government
Electronic Government, Data Collection, and Privacy
Best Practices in Private and Public Privacy Standards
Recommendations and Lessons Learned
Bibliography
Supercharging the Employment Agency: An Investigation of the Use of Information and Communication Technology to Improve the Service of State Employment Agencies	p. 199
Introduction
Methodology
Current Technologies
Respondent Evaluation of Technology Effectiveness
Identifying Improvements
Recommendations
Endnotes
Survey Instrument 1
Survey Instrument 2
About the Contributors	p. 235
About The PricewaterhouseCoopers Endowment for The Business of Government	p. 240
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