Information, Organization and Management

Amidst the accelerating change of an increasingly competitive global market, Information, Organization and Management demonstrates how business success in the global market place depends upon products and services rich in variety, value and instantly responsive to customer needs. This strengthening of the buyer's position has turned customer service into an important decisive factor for a corporation's market success. Competitive strategies must therefore re-evaluate the business-management goals of flexibility, time, quality and cost.

Rolf Wigand is Director of the Graduate Program in Information Resources Management at Syracuse University, New York. He researches and teaches in information management, strategic use of IT, electronic commerce, tele-communications and information policy. Arnold Picot of Lugwig-Maximilians University in Munich is head of the German Association of Professors in Business Administration and the German Economic Association. Ralf Reichwald holds the chair for General and Industrial Business Administration at the Technical University of Munich.

Preface and Acknowledgements

ix

(3)

List of Abbreviations

xii

1. Information, Organization and Management: Toward the Boundary-less Organization

1

(16)

Introduction

1

(16)

Changes in Competitive Environments and Corporate Structures

2

(5)

New Models for the Organization and Management of Corporations

7

(4)

Structure and Special Features of this Book

11

(6)

2. Market Dynamics and Competition: The Fundamental Role of Information

17

(40)

Why Corporations and Markets?

17

(5)

Markets as Processes

22

(3)

Entrepreneurship

25

(6)

Organization Theories

31

(19)

Changes in the Market and Corporate Boundaries through Improvements of Information and Communication Possibilities

50

(5)

Implications for Management

55

(2)

3. Fundamental Information and Communication Models: Insights into Communication and Information Behavior

57

(40)

Functions of Information and Communication Models

57

(1)

Communication Models

58

(15)

Information Behavior Models

73

(13)

Information Production Models

86

(6)

Implications for the Management of Information and Communication

92

(5)

4. The Potential of Information Technology in Developing the Market-driven Organization

97

(64)

General Possibilities and Limits of Information and Communication Technology

99

(10)

Foundations of Information and Communication Technology and Information Management

109

(5)

Development Trends of Information and Communication Infrastructures

114

(17)

Information and Communication Systems

131

(16)

Information Deployment

147

(11)

Management Perspectives for Information and Communication Technology Deployment in the Firm

158

(3)

5. Dissolution of Hierarchies: Modularization of Corporations

161

(48)

Fundamental Principles of Modularization

161

(5)

Driving Forces Behind the Development of the Modular Corporation

166

(21)

Forms of Modularization

187

(15)

The Role of Information and Communication Technologies for Modularization

202

(3)

Management Perspectives for the Modular Corporation

205

(4)

6. Dissolution of Corporate Boundaries: Symbioses and Networks

209

(50)

The Fundamental Idea Behind Symbiotic Organizational Structures

209

(1)

Driving Forces for the Development of Symbiotic Organizational Forms

210

(10)

Applying Organizational Forms

220

(18)

The Role of Information and Communication Technology

238

(14)

Implications For the Management of Information and Communication

252

(7)

7. New Forms of Market Coordination: Electronic Markets

259

(52)

Overview of Electronic Markets

259

(16)

Drivers for the Development of Electronic Markets

275

(6)

The Emergence of Electronic Markets and the Role of the Market Maker

281

(17)

The Role of Information and Communication Technologies and Channels

298

(9)

Management Perspectives of Borderless and Boundary-less Electronic Commerce

307

(4)

8. Overcoming the Boundaries of Location: Telecooperation and Virtual Enterprises

311

(58)

The Basic Concept of Organizations with Dispersed Work Locations

311

(9)

Driving Forces Behind the Dissolution of Work Locations

320

(3)

Successful Models of Organizations with Dispersed Work Locations

323

(29)

The Role of Information and Communication Technology

352

(9)

Conclusions for Management

361

(8)

9. Rediscovering People as Resources: Improving Human Performance in Organizations

369

(46)

Drivers for the Expansion of Human Performance Limits in Organizations

369

(6)

The Rediscovery of Human Work as a Primary Organizational Resource

375

(5)

New Demands on Employees and Managers in the Boundary-less Firm

380

(9)

Managers, Employees and Organizational Learning

389

(13)

Designing Incentives Within the New Organizational Concepts

402

(8)

Conclusions for Management

410

(5)

References

415

(34)

Index

449

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Information, Organization and Management Expanding Markets and Corporate Boundaries

Summary

Author Biography

Table of Contents

Supplemental Materials