Hotel Management and Operations, 5th Edition

Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; "As I See It" and "Day in the Life" commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.

Michael J. O'Fallon, PhD, teaches in the Hospitality and Tourism Management Department in the College of Business at James Madison University.

Denney G. Rutherford, PhD, is the Endowed Chair Emeritus in the School of Hospitality Business Management at Washington State University.

Overview
Organization
General Managers: A View at the Top
Operations: Rooms
Operations: Housekeeping, Engineering and Security
Food and Beverage Division
Marketing and Associated Activities
Financial Control and Information Management
Human Resources Policy Management
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Hotel Management and Operations, 5th Edition

Summary

Author Biography

Table of Contents

Supplemental Materials