The 2,000 Percent Solution

Argues that ingrained habits, which often masquerade as efficient procedures, actually obstruct growth. These habits are part of what the author calls stalled thinking & suggests ways to unblock this type of thinking & achieve 2,000 percent progress. DLC: Creative ability in business.

Foreword

vii

(4)

Acknowledgments

xi

Introduction

1

(6)

Part One: Free Your Organization From Mind-Forged Manacles

7

(122)

Chapter 1: Like a Mosquito in Amber, Suspended in Time The Stall Mind-Set

11

(22)

Chapter 2: Knucklebusters and Sawdust The Tradition Stall

33

(16)

Chapter 3: You've Got to Be Kidding! The Disbelief Stall

49

(14)

Chapter 4: Misused Cliches The Misconception Stall

63

(20)

Chapter 5: Ugly Ducklings The Unattractiveness Stall

83

(10)

Chapter 6: Words Fail Me The Communications Stall

93

(10)

Chapter 7: Molasses in the Works The Bureaucratic Stall

103

(11)

Chapter 8: Manana The Procrastination Stall

114

(15)

Part Two: A Stallbuster's Guide in Eight Steps

129

(112)

Chapter 9: Measuring Caverns Measureless to Man Step One: Understand the Importance of Measuring Performance

131

(18)

Chapter 10: Too Many Trees Step Two: Decide What to Measure

149

(14)

Chapter 11: Where Many Cooks Improve the Broth Step Three: Identify the Future Best Practice and Measure It

163

(15)

Chapter 12: All Aboard for Best-Practice City Step Four: Implement Beyond the Future Best Practice

178

(9)

Chapter 13: Perfection as Only You Can Imagine It Step Five: Identify the Theoretical Best Practice

187

(16)

Chapter 14: On the Trail of the Holy Grail Step Six: Pursue the Theoretical Best Practice

203

(14)

Chapter 15: The Square-Peg-in-the-Square-Hole Opportunity Step Seven: Identify the Right People and Provide the Right Motivation

217

(14)

Chapter 16: Mustard Repeats! Step Eight: Repeat the First Seven Steps

231

(10)

Epilogue: The Route to Your 2,000 Percent Solution An Evolution Revolution of Continuing Challenge

241

(8)

Afterword

249

(1)

Index

250

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The 2,000 Percent Solution

Summary

Table of Contents

Supplemental Materials