2600 Phrases For Effective Performance Reviews

"Whether you're an HR professional or a manager, we know what you hate most about your job: giving performance reviews. Even if you know the basic points you want to get across, finding the right words and committing them to paper is about as much fun as a trip to the dentist. But this book puts thousands of ready-to-use words, phrases, descriptions, and action items right at your fingertips. Falcone covers the 25 most commonly rated performance factors, including productivity, time management, teamwork, and decision making, plus job-specific parameters that apply in sales, customer service, finance, and many other areas." "Not just for review time, the book will also be instrumental in creating job descriptions and development plans, as well as for monitoring performance, progress, and problems year-round."--BOOK JACKET.

Paul Falcone is vice president of human resources at Time Warner Cable in Los Angeles. Before joining Time Warner, Paul was head of international human resources at Paramount Pictures, a division of Viacom. Paul is the author of many best-selling books, including 2600 Phrases for Effective Performance Reviews, The Hiring and Firing Question and Answer Book, 101 Sample Write-Ups for Documenting Employee Performance Problems, and 96 Great Interview Questions to Ask Before You Hire. He is a regular contributor to HR Magazine and an instructor at UCLA's School of Business and Management. Paul holds bachelor's and masters degrees from UCLA. He lives in Valencia, California.

Introduction: How to Use This Book in Order to Save Time and Write Compelling Performance Appraisals

1

(22)

Part I. Performance Appraisal Phrases for Core Competencies and Commonly Rated Performance Factors

23

(88)

Adaptability and Change Management Skills

25

(2)

Attendance and Punctuality (Reliability)

27

(3)

Communication and Cooperation

30

(4)

Creativity and Innovation

34

(2)

Customer Satisfaction

36

(4)

Diversity Orientation

40

(3)

Goal and Objective Setting

43

(2)

Initiative

45

(3)

Job Knowledge

48

(3)

Judgment and Decision Making

51

(3)

Leadership

54

(4)

Listening Skills

58

(3)

Managerial Style

61

(4)

Oral and Written Expression

65

(3)

Organization and Planning Skills

68

(4)

Personal Style

72

(4)

Problem-Solving Skills and Results Orientation

76

(3)

Productivity and Volume

79

(3)

Professionalism and Grooming/Appearance

82

(3)

Quality

85

(2)

Resourcefulness

87

(2)

Safety

89

(4)

Staff Development

93

(3)

Strategic and Critical Thinking Skills

96

(3)

Supervision

99

(3)

Teamwork and Relationship-Building Skills

102

(3)

Technical Skills

105

(3)

Time Management

108

(3)

Part II. Performance Appraisal Phrases for Particular Titles and Roles

111

(118)

Accounting and Finance

113

(11)

Accountant

113

(2)

Auditor

115

(1)

Bookkeeper

116

(2)

Controller

118

(2)

Credit and Collections Manager

120

(2)

Financial Analyst

122

(2)

Human Resources

124

(10)

Benefits Administrator

124

(2)

Compensation Analyst

126

(2)

Employee and Labor Relations Representative

128

(2)

Recruiter (Corporate)

130

(2)

Training and Organizational Development Specialist

132

(2)

Information Technology

134

(12)

Data Entry Operator

134

(2)

Database Administrator

136

(2)

Help Desk Coordinator

138

(2)

Programmer Analyst

140

(2)

Project Manager

142

(2)

Systems Analyst

144

(2)

Legal

146

(8)

Attorney

146

(2)

Contract Analyst

148

(2)

Legal Secretary

150

(2)

Paralegal

152

(2)

Manufacturing

154

(22)

Assembly and Packaging Technician

154

(2)

Distribution Manager

156

(2)

Equipment Technician

158

(2)

Machinist

160

(2)

Manufacturing Supervisor

162

(2)

Master Scheduler

164

(2)

Production Control Assistant

166

(1)

Production Lead

167

(2)

Production Supervisor

169

(1)

R&D Engineer

170

(2)

Supply Chain Manager

172

(2)

Technical Writer

174

(2)

Operations

176

(22)

Administrative Assistant

176

(2)

Customer Service Representative

178

(2)

Executive Secretary

180

(2)

Facilities Maintenance Supervisor

182

(2)

Office Manager

184

(2)

Receptionist

186

(2)

Research Manager

188

(2)

Risk Manager

190

(2)

Safety and Security Supervisor

192

(2)

Transportation Supervisor

194

(2)

Warehouse Manager

196

(2)

Sales, Marketing, and Advertising

198

(31)

Account Executive

198

(3)

Art Director

201

(1)

Cashier/Checker

202

(2)

Event/Conference Coordinator

204

(2)

Fundraising/Development Executive (Nonprofit)

206

(2)

Graphic Designer

208

(2)

Market Research Analyst

210

(2)

Marketing Director

212

(2)

Media Planner

214

(2)

Product/Brand Manager

216

(2)

Publicist

218

(2)

Sales Assistant (Brokerage)

220

(2)

Sales Associate (Retail)

222

(2)

Sales Manager

224

(2)

Sales Representative (Outside)

226

(2)

Telemarketer

228

(1)

Appendixes

229

Appendix A. High-Impact Verbs to Inspire Your Writing

231

(6)

Appendix B. Essential Adverbs to Get Your Message Across

237

(4)

Appendix C. Common Grading Scale

241

(2)

Appendix D. Index of Particular Titles and Roles

243

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2600 Phrases For Effective Performance Reviews

Summary

Author Biography

Table of Contents

Supplemental Materials