Accounting Information Systems

, by Romney, Marshall B.; Steinbart, Paul J.

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

ISBN: 9780131475915 | 0131475916
Cover: Hardcover
Copyright: 1/1/2009

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Thorough and up-to-date, this book supports any of the most popular approaches to AIS: focus on transaction cycles and controls; focus on systems life cycle; focus on databases and data modeling; or focus on computer-based controls, fraud and auditing.The book begins with an overview and conceptual foundations then goes on to discuss control and audit of accounting information systems, accounting information systems applications, and the systems development process.For CPAs and corporate accountants.

Preface

xvii

Part I Conceptual Foundations of Accounting Information Systems

(140)

Accounting Information Systems: An Overview

(22)

Introduction

(1)

Systems, Data, and Information

(2)

What Is an AIS?

(1)

Why Study Accounting Information Systems?

(3)

Study of the AIS Is Fundamental to Accounting

(1)

AIS Skills Are Important to Your Career Success

(1)

The AIS Course Complements Other Systems Courses

(1)

AIS Topics Are Tested on the New CPA Exam

(1)

The Impact of the AIS on Corporate Strategy and Culture

(1)

The Role of the AIS in the Value Chain

(2)

How an AIS Can Add Value to an Organization

(1)

Providing Information for Decision Making

(2)

Decision Structure

(1)

Decision Scope

(1)

The AIS and Corporate Strategy

(10)

Strategies and Strategic Positions

(1)

Information Technology and Business Strategy

(1)

Summary and Case Conclusion

(1)

Key Terms

(1)

AIS in Action: Chapter Quiz

(1)

Discussion Questions

(1)

Problems

(2)

Case 1-1 Any Company, Inc.: An Ongoing Comprehensive Case

(1)

Case 1-2 Ackoff's Management Misinformation Systems

(1)

Case 1-3 The Howard Leasing Company

(1)

AIS in Action Solutions: Quiz Key

(2)

Overview of Business Processes

(36)

Introduction

(1)

Information Needs and Business Activities

(1)

Information Needs

(1)

Interaction with External and Internal Parties

(1)

Business Cycles

(2)

Transaction Processing: The Data Processing Cycle

(15)

Data Input

(1)

Data Storage

(7)

Data Processing

(1)

Information Output

(4)

Role of the AIS

(15)

Summary and Case Conclusion

(1)

Key Terms

(1)

AIS in Action: Chapter Quiz

(1)

Discussion Questions

(1)

Problems

(4)

Case 2-1 Any Company, Inc.: An Ongoing Comprehensive Case

(1)

Case 2-2 S&S, Inc.

(1)

Case 2-3 Bar Harbor Blueberry Farm

(2)

AIS in Action Solutions: Quiz Key

(3)

Systems Development and Documentation Techniques

(44)

Introduction

(1)

Data Flow Diagrams

(7)

Elements in a Data Flow Diagram

(3)

Subdividing the DFD

(4)

Flowcharts

(34)

Flowchart Symbols

(2)

Document Flowcharts

(5)

System Flowcharts

(1)

Program Flowcharts

(1)

Summary and Case Conclusion

(1)

Key Terms

(1)

AIS in Action: Chapter Quiz

(1)

Comprehensive Problem

(1)

Discussion Questions

(1)

Problems

(13)

Case 3-1 Any Company, Inc.: An Ongoing Comprehensive Case

(1)

Case 3-2 Dub 5

(1)

AIS in Action Solutions: Quiz Key

(3)

Comprehensive Problem Solution

(6)

Relational Databases

104

(37)

Introduction

106

(2)

Files Versus Databases

106

(1)

The Importance and Advantages of Database Systems

107

(1)

Database Systems

108

(5)

Logical and Physical Views of Data

108

(1)

Schemas

109

(2)

The Data Dictionary

111

(1)

DBMS Languages

111

(2)

Relational Databases

113

(12)

Types of Attributes

114

(1)

Designing a Relational Data Base for S&S, Inc.

114

(2)

Basic Requirements of a Relational Database

116

(3)

Two Approaches to Database Design

119

(1)

Creating Relational Database Queries

119

(6)

Database Systems and the Future of Accounting

125

(16)

Summary and Case Conclusion

127

(1)

Key Terms

128

(1)

AIS in Action: Chapter Quiz

128

(1)

Comprehensive Problem

129

(1)

Discussion Questions

129

(2)

Problems

131

(5)

Case 4-1 Any Company, Inc.: An Ongoing Comprehensive Case

136

(1)

Case 4-2 Research Projects

136

(1)

AIS in Action Solutions: Quiz Key

137

(1)

Comprehensive Problem Solution

138

(3)

Part II Control and Audit of Accounting Information Systems

141

(206)

Computer Fraud and Abuse

142

(46)

Introduction

144

(2)

AIS Threats

144

(2)

Introduction to Fraud

146

(3)

Misappropriation of Assets

147

(1)

Fraudulent Financial Reporting

148

(1)

SAS No. 99: The Auditor's Responsibility to Detect Fraud

149

(1)

Who Perpetrates Fraud and Why It Occurs

149

(5)

Pressures

150

(1)

Opportunities

151

(3)

Rationalizations

154

(1)

Computer Fraud

154

(5)

The Rise in Computer Fraud

155

(1)

Computer Fraud Classifications

156

(3)

Computer Fraud and Abuse Techniques

159

(11)

Preventing and Detecting Computer Fraud and Abuse

170

(18)

Summary and Case Conclusion

172

(1)

Key Terms

173

(1)

AIS in Action: Chapter Quiz

173

(1)

Discussion Questions

174

(2)

Problems

176

(5)

Case 5-1 David L. Miller: Portrait of a White Collar Criminal

181

(1)

Case 5-2 Lexsteel Corporation

182

(2)

Case 5-3 Atlanta Olympics Case

184

(1)

AIS in Action Solutions: Quiz Key

185

(3)

Control and Accounting Information Systems

188

(48)

Introduction

190

(1)

Why AIS Threats Are Increasing

190

(1)

Why Control and Security Are Important

191

(1)

Overview of Control Concepts

191

(4)

The Sarbanes-Oxley and Foreign Corrupt Practices Acts

193

(1)

Levers of Control

194

(1)

Control Frameworks

195

(4)

COBIT Framework

195

(1)

COSO's Internal Conrol Framework

195

(1)

COSO's Enterprise Risk Management Framework

196

(2)

The ERM Framework Versus the Internal Control Framework

198

(1)

The Internal Environment

199

(6)

Management's Philosophy, Operating Style, and Risk Appetite

199

(1)

The Board of Directors

200

(1)

Commitment to Integrity, Ethical Values, and Competence

200

(1)

Organizational Structure

201

(1)

Methods of Assigning Authority and Responsibility

202

(1)

Human Resources Standards

202

(3)

External Influences

205

(1)

Objective Setting

205

(1)

Event Identification

206

(2)

Risk Assessment and Risk Response

208

(3)

Estimate Likelihood and Impact

208

(1)

Identify Controls

209

(1)

Estimate Costs and Benefits

209

(1)

Determine Cost/Benefit Effectiveness

210

(1)

Implement Control or Avoid, Share, or Accept the Risk

210

(1)

Control Activities

211

(7)

Proper Authorization of Transactions and Activities

211

(1)

Segregation of Duties

212

(3)

Project Development and Acquisition Controls

215

(1)

Change Management Controls

216

(1)

Design and Use of Adequate Documents and Records

216

(1)

Safeguard Assets, Records, and Data

216

(2)

Independent Checks on Performance

218

(1)

Information and Communication

218

(1)

Monitoring

219

(17)

Perform ERM Evaluations

219

(1)

Implement Effective Supervision

219

(1)

Use Responsibility Accounting

219

(1)

Monitor System Activities

219

(1)

Track Purchased Software

220

(1)

Conduct Periodic Audits

220

(1)

Employ a Computer Security Officer and Computer Consultants

221

(1)

Engage Forensic Specialists

221

(1)

Install Fraud Detection Software

221

(1)

Implement a Fraud Hot Line

222

(1)

Summary and Case Conclusion

222

(1)

Key Terms

223

(1)

AIS in Action: Chapter Quiz

224

(1)

Discussion Questions

225

(1)

Problems

226

(4)

Case 6-1 Any Company, Inc.: An Ongoing Comprehensive Case

230

(1)

Case 6-2 The Greater Providence Deposit & Trust Embezzlement

231

(1)

Case 6-3 Excel Insurance Company

232

(1)

AIS in Action Solutions: Quiz Key

232

(4)

Information Systems Controls for Systems Reliability---Part 1: Information Security

236

(40)

Introduction

238

(1)

Three Fundamental Information Security Concepts

239

(4)

Security Is a Management Issue, Not a Technolgy Issue

239

(3)

The Time-Based Model of Security

242

(1)

Defense-in-Depth

242

(1)

Preventive Controls

243

(19)

Authentication Controls

243

(2)

Authorization Controls

245

(1)

Training

246

(1)

Controlling Physical Access

247

(1)

Controlling Remote Access

248

(6)

Host and Application Hardening

254

(2)

Encryption

256

(6)

Detective Controls

262

(3)

Log Analysis

263

(1)

Intrusion Detection Systems

263

(1)

Managerial Reports

264

(1)

Security Testing

264

(1)

Corrective Controls

265

(11)

Computer Emergency Response Team

265

(1)

Chief Security Officer (CSO)

266

(1)

Patch Management

266

(1)

Summary and Case Conclusion

267

(1)

Key Terms

268

(1)

AIS in Action: Chapter Quiz

269

(1)

Discussion Questions

270

(1)

Problems

270

(3)

Case 7-1 Any Company, Inc.: An Ongoing Comprehensive Case

273

(1)

Case 7-2 Developing a Computer Security Checklist

273

(1)

AIS in Action Solutions: Quiz Key

274

(2)

Information Systems Controls for Systems Reliability---Part 2: Confidentiality, Privacy, Processing Integrity, and Availability

276

(34)

Introduction

278

(1)

Confidentiality

278

(2)

Privacy

280

(2)

Processing Integrity

282

(10)

Source Data Controls

283

(2)

Data Entry Controls

285

(1)

Processing Controls

286

(1)

Data Transmission Controls

287

(1)

Output Controls

288

(1)

Example: Credit Sales Processing

288

(4)

Availability

292

(5)

Minimizing Risk of System Downtime

292

(1)

Disaster Recovery and Business Continuity Planning

293

(4)

Change Management Controls

297

(13)

Summary and Case Conclusion

298

(1)

Key Terms

299

(1)

AIS in Action: Chapter Quiz

299

(1)

Discussion Questions

300

(1)

Problems

301

(6)

Case 8-1 Any Company, Inc.: An Ongoing Comprehensive Case

307

(1)

Case 8-2 The State Department of Taxation

307

(1)

AIS in Action Solutions: Quiz Key

308

(2)

Auditing Computer-Based Information Systems

310

(37)

Introduction

312

(1)

The Nature of Auditing

312

(4)

Internal Auditing Standards

313

(1)

Types of Internal Auditing Work

313

(1)

An Overview of the Auditing Process

313

(3)

The Risk-Based Audit Approach

316

(1)

Information Systems Audits

316

(12)

Objective 1: Overall Security

317

(2)

Objective 2: Program Development and Acquisition

319

(1)

Objective 3: Program Modification

319

(3)

Objective 4: Computer Processing

322

(4)

Objective 5: Source Data

326

(2)

Objective 6: Data Files

328

(1)

Computer Software

328

(3)

Operational Audits of an AIS

331

(16)

Summary and Case Conclusion

332

(1)

Key Terms

333

(1)

AIS in Action: Chapter Quiz

333

(1)

Discussion Questions

334

(1)

Problems

335

(7)

Case 9-1 Any Company, Inc.: An Ongoing Comprehensive Case

342

(1)

Case 9-2 Preston Manufacturing Company

342

(1)

AIS in Action Solutions: Quiz Key

343

(4)

Part III Accounting Information Systems Applications

347

(304)

The Revenue Cycle: Sales and Cash Collections

352

(56)

Introduction

354

(2)

Revenue Cycle Business Activities

356

(18)

Sales Order Entry

356

(7)

Shipping

363

(4)

Billing

367

(4)

Cash Collections

371

(3)

Information Processing Procedures

374

(2)

Control Objectives, Threats, and Procedures

376

(6)

Sales Order Entry

376

(2)

Shipping

378

(1)

Billing and Accounts Receivable

379

(1)

Cash Collections

380

(1)

General Control Issues

381

(1)

Revenue Cycle Information Needs

382

(26)

Summary and Case Conclusion

386

(1)

Key Terms

386

(1)

AIS in Action: Chapter Quiz

387

(1)

Chapter Case---National Electronics

388

(1)

Discussion Questions

388

(1)

Problems

389

(8)

Case 10-1 Any Company, Inc.: An Ongoing Comprehensive Case

397

(1)

Case 10-2 Elite Publishing Company

397

(1)

Case 10-3 Frontier Floors

398

(1)

Appendix: AOE's Legacy Revenue Cycle System

399

(1)

Sales Order Entry

399

(1)

Shipping

399

(2)

Billing and Accounts Receivable

401

(2)

Cash Collections

403

(1)

AIS in Action Solutions: Appendix Quiz Key

404

(2)

Chapter Case Solution

406

(2)

The Expenditure Cycle: Purchasing and Cash Disbursements

408

(48)

Introduction

410

(1)

Expenditure Cycle Business Activities

411

(12)

Order Goods

412

(5)

Receive and Store Goods

417

(2)

Pay for Goods and Services

419

(4)

Information Processing Procedures

423

(2)

Control Objectives, Threats, and Procedures

425

(10)

Order Goods

425

(5)

Receive and Store Goods

430

(1)

Approve and Pay Vendor Invoices

431

(3)

General Control Issues

434

(1)

Expenditure Cycle Information Needs

435

(21)

Summary and Case Conclusion

436

(1)

Key Terms

437

(1)

AIS in Action: Chapter Quiz

437

(1)

Discussion Questions

438

(1)

Problems

439

(7)

Case 11-1 Any Company, Inc.: An Ongoing Comprehensive Case

446

(1)

Case 11-2 Blackwell Industries

447

(1)

Case 11-3 Boone Company

447

(2)

Appendix: AOE's Legacy Expenditure Cycle System

449

(1)

Order Goods (Purchasing)

449

(1)

Receive and Store Goods

450

(1)

Approve Vendor Invoices and Pay Suppliers

450

(4)

AIS in Action Solutions: Appendix Quiz Key

454

(2)

The Production Cycle

456

(34)

Introduction

458

(1)

Production Cycle Activities

459

(9)

Product Design

460

(1)

Planning and Scheduling

461

(5)

Production Operations

466

(1)

Cost Accounting

467

(1)

Information Processing Procedures

468

(3)

Raw Materials Usage Data

470

(1)

Direct Labor Costs

470

(1)

Machinery and Equipment Usage

470

(1)

Manufacturing Overhead Costs

470

(1)

Control Objectives, Threats, and Procedures

471

(5)

Product Design

471

(1)

Planning and Scheduling

472

(1)

Production Operations

473

(1)

Cost Accounting

474

(1)

General Threats

475

(1)

Production Cycle Information Needs

476

(14)

Criticism 1: Inappropriate Allocation of Overhead Costs

476

(3)

Criticism 2: Misleading Reports

479

(2)

Summary and Case Conclusion

481

(1)

Key Terms

481

(1)

AIS in Action: Chapter Quiz

482

(1)

Discussion Questions

483

(1)

Problems

483

(4)

Case 12-1 Any Company, Inc.: An Ongoing Comprehensive Case

487

(1)

Case 12-2 The Accountant and CIM

487

(1)

AIS in Action Solutions: Quiz Key

488

(2)

The Human Resources Management and Payroll Cycle

490

(32)

Introduction

492

(1)

Overview

492

(3)

Payroll Cycle Activities

495

(9)

Update Payroll Master File

495

(1)

Update Tax Rates and Deductions

496

(1)

Validate Time and Attendance Data

496

(3)

Prepare Payroll

499

(3)

Disburse Payroll

502

(1)

Calculate Employer-Paid Benefits and Taxes

502

(1)

Disburse Payroll Taxes and Miscellaneous Deductions

503

(1)

Outsourcing Options: Payroll Service Bureaus and Professional Employer Organizations

503

(1)

Control Objectives, Threats, and Procedures

504

(5)

Employment Practices

504

(1)

Payroll Processing

505

(3)

General Control Issues

508

(1)

Key Decisions and Information Needs

509

(13)

Summary and Case Conclusion

510

(1)

Key Terms

511

(1)

AIS in Action: Chapter Quiz

511

(1)

Discussion Questions

512

(1)

Problems

513

(5)

Case 13-1 Any Company, Inc.: An Ongoing Comprehensive Case

518

(1)

Case 13-2 Payroll Service Bureaus and Professional Employer Organizations

518

(1)

Case 13-3 Fargo Publishing

519

(1)

AIS in Action Solutions: Quiz Key

519

(3)

General Ledger and Reporting System

522

(30)

Introduction

524

(1)

General Ledger and Reporting System Activities

525

(8)

Update General Ledger

525

(2)

Post Adjusting Entries

527

(1)

Prepare Financial Statements

527

(1)

Produce Managerial Reports

527

(1)

XBRL: Revolutionizing the Reporting Process

528

(5)

Control Objectives, Threats, and Procedures

533

(4)

Threat 1: Errors in Updating the General Ledger and Generating Reports

534

(2)

Threat 2: Loss or Unauthorized Disclosure or Alteration of Financial Data

536

(1)

Threat 3: Poor Performance

537

(1)

Supporting Management's Information Needs

537

(15)

The Balanced Scorecard

537

(2)

Using Data Warehouses for Business Intelligence

539

(2)

Principles of Graph Design

541

(3)

Summary and Case Conclusion

544

(1)

Key Terms

544

(1)

AIS in Action: Chapter Quiz

545

(1)

Discussion Questions

546

(1)

Problems

546

(3)

Case 14-1 Any Company, Inc.: An Ongoing Comprehensive Case

549

(1)

Case 14-2 Evaluating a General Ledger Package

549

(1)

AIS in Action Solutions: Quiz Key

550

(2)

Database Design Using the REA Data Model

552

(36)

Introduction

554

(1)

Database Design Process

554

(1)

Entity-Relationship Diagrams

555

(2)

The REA Data Model

557

(2)

Three Basic Types of Entities

557

(1)

Structuring Relationships: The Basic REA Template

558

(1)

Developing an REA Diagram

559

(29)

Step 1: Identify Relevant Events

561

(2)

Step 2: Identify Resources and Agents

563

(1)

Step 3: Determine Cardinalities of Relationships

564

(7)

Summary and Case Conclusion

571

(1)

Key Terms

572

(1)

AIS in Action: Chapter Quiz

572

(3)

Comprehensive Problem

575

(1)

Discussion Questions

575

(1)

Problems

576

(3)

Case 15-1 Any Company, Inc.: An Ongoing Comprehensive Case

579

(1)

Case 15-2 REA Data Modeling Extension

579

(1)

AIS in Action Solutions: Quiz Key

580

(4)

Comprehensive Problem Solution

584

(4)

Implementing an REA Model in a Relational Database

588

(28)

Introduction

590

(1)

Integrating REA Diagrams across Cycles

590

(2)

Rules for Combining REA Diagrams

592

(3)

Merging Redundant Resource Entities

593

(1)

Merging Redundant Event Entities

594

(1)

Validating the Accuracy of Integrated REA Diagrams

595

(1)

Implementing an REA Diagram in a Relational Database

595

(7)

Step 1: Create Tables for Each Distinct Entity and M:N Relationship

596

(1)

Step 2: Assign Attributes to Each Table

596

(3)

Step 3: Use Foreign Keys to Implement 1:1 and 1:N Relationships

599

(2)

Completeness Check

601

(1)

Using REA Diagrams to Retrieve Information from a Database

602

(14)

Creating Journals and Ledgers

602

(1)

Generating Financial Statements

603

(2)

Creating Managerial Reports

605

(1)

Summary and Case Conclusion

606

(1)

Key Terms

607

(1)

AIS in Action: Chapter Quiz

607

(1)

Comprehensive Problem

608

(1)

Discussion Questions

608

(1)

Problems

609

(2)

Case 16-1 Any Company, Inc.: An Ongoing Comprehensive Case

611

(1)

Case 16-2 Practical Database Design

611

(1)

AIS in Action Solutions: Quiz Key

611

(3)

Comprehensive Problem Solution

614

(2)

Special Topics in REA Modeling

616

(35)

Introduction

618

(1)

Additional Revenue Cycle Modeling Topics

618

(5)

Additional Events

618

(2)

Attribute Placement

620

(1)

New REA Feature---Employee Roles

621

(1)

Sale of Services

621

(1)

Digital Assets

622

(1)

Rental Transactions

622

(1)

Additional Expenditure Cycle Modeling Topics

623

(5)

Additional Events

623

(3)

Attribute Placement

626

(1)

New REA Feature---M:N Agent-Event Relationships

626

(1)

New REA Feature---Locations

626

(1)

New REA Feature---Relationships Between Resources and Agents

626

(1)

Acquisition of Intangible Services

627

(1)

Rental Transactions

627

(1)

Production Cycle REA Model

628

(3)

Additional Entities---Intellectual Property

629

(1)

Production Cycle Events

630

(1)

New REA Feature---Relationships Between Agents

631

(1)

Combined HR/Payroll Data Model

631

(3)

HR Cycle Entities

632

(1)

Tracking Employees' Time

633

(1)

Financing Activities Data Model

634

(17)

Summary and Case Conclusion

635

(4)

AIS in Action: Chapter Quiz

639

(1)

Discussion Questions

640

(1)

Problems

641

(4)

Case 17-1 Any Company, Inc.: An Ongoing Comprehensive Case

645

(1)

Case 17-2 Practical Database Assignment

646

(1)

AIS in Action Solutions: Quiz Key

646

(5)

Part IV The Systems Development Process

651

(122)

Introduction to Systems Development and Systems Analysis

652

(48)

Introduction

654

(3)

Systems Development

657

(3)

The Systems Development Life Cycle

657

(2)

The Players

659

(1)

Planning Systems Development

660

(3)

Feasibility Analysis

663

(3)

Calculating Economic Feasibility Costs and Benefits

664

(2)

Capital Budgeting

666

(1)

Behavioral Aspects of Change

666

(3)

Why Behavioral Problems Occur

667

(1)

How People Resist AIS Changes

667

(1)

Preventing Behavioral Problems

668

(1)

Systems Analysis

669

(31)

Initial Investigation

669

(1)

Systems Survey

670

(3)

Feasibility Study

673

(1)

Information Needs and Systems Requirements

673

(3)

Systems Analysis Report

676

(1)

Summary and Case Conclusion

676

(2)

Key Terms

678

(1)

AIS in Action: Chapter Quiz

679

(1)

Comprehensive Problem

680

(1)

Discussion Questions

681

(1)

Problems

682

(9)

Case 18-1 Any Company, Inc.: An Ongoing Comprehensive Case

691

(1)

Case 18-2 Audio Visual Corporation

692

(1)

Case 18-3 Fighting Crime with IT---How to Get Cops to Use the System

693

(1)

Case 18-4 Clinical Trials at Big Pharma

694

(1)

AIS in Action Solutions: Quiz Key

694

(2)

Comprehensive Problem Solution

696

(4)

AIS Development Strategies

700

(40)

Introduction

702

(1)

Purchasing Software

702

(5)

Purchasing Software and the SDLC

703

(1)

Selecting a Vendor

704

(1)

Acquiring Hardware and Software

704

(1)

Evaluating Proposals and Selecting a System

704

(3)

Development by In-House IS Departments

707

(5)

End-User-Developed Software

708

(1)

Appropriate End-User Development and Use

709

(1)

Benefits of End-User Computing

709

(1)

Risks of End-User Computing

710

(1)

Managing and Controlling End-User Computing

711

(1)

Outsourcing the System

712

(2)

The Growth in Outsourcing Applications

712

(1)

The Benefits of Outsourcing

713

(1)

Risks of Outsourcing

714

(1)

Business Process Reengineering

714

(2)

Challenges Faced by Reengineering Efforts

716

(1)

Prototyping

716

(4)

Steps in Developing a Prototype

717

(1)

When to Use Prototyping

718

(1)

Advantages of Prototyping

719

(1)

Disadvantages of Prototyping

720

(1)

Computer-Aided Software Engineering

720

(20)

Advantages and Disadvantages of Case Technology

721

(1)

Summary and Case Conclusion

721

(1)

Key Terms

722

(1)

AIS in Action: Chapter Quiz

722

(2)

Chapter Case---Freedom from Telemarketers---The Do Not Call List

724

(1)

Discussion Questions

724

(1)

Problems

725

(8)

Case 19-1 Any Company, Inc.: An Ongoing Comprehensive Case

733

(1)

Case 19-2 Professional Salon Concepts

733

(3)

Case 19-3 No Help at the DMV

736

(1)

AIS in Action Solutions: Quiz Key

736

(3)

Chapter Case Solution

739

(1)

Systems Design, Implementation, and Operation

740

(33)

Introduction

742

(1)

Conceptual Systems Design

742

(2)

Evaluate Design Alternatives

743

(1)

Prepare Design Specifications

744

(1)

Prepare the Conceptual Systems Design Report

744

(1)

Physical Systems Design

744

(7)

Output Design

744

(2)

File and Database Design

746

(1)

Input Design

746

(2)

Program Design

748

(1)

Procedures Design

749

(1)

Controls Design

749

(1)

Physical Systems Design Report

749

(2)

Systems Implementation

751

(3)

Implementation Planning

751

(1)

Site Preparation

752

(1)

Select and Train Personnel

752

(1)

Complete Documentation

753

(1)

Test the System

754

(1)

Systems Conversion

754

(2)

Conversion Approaches

754

(2)

Data Conversion

756

(1)

Operation and Maintenance

756

(17)

Summary and Case Conclusion

756

(3)

Key Terms

759

(1)

AIS in Action: Chapter Quiz

759

(1)

Chapter Case---Hershey's Big Bang ERP

760

(1)

Discussion Questions

760

(1)

Problems

761

(6)

Case 20-1 Any Company, Inc.: An Ongoing Comprehensive Case

767

(1)

Case 20-2 Citizen's Gas Company

767

(1)

Case 20-3 Payroll Problems

768

(1)

Case 20-4 Signal Enterprises Implementation Woes

769

(1)

AIS in Action Solutions: Quiz Key

769

(2)

Chapter Case Solution

771

(2)

Glossary

773

(24)

Index

797

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Accounting Information Systems

Summary

Table of Contents

Supplemental Materials