Achieving Quality Through Continual Improvement

, by Burrill, Claude; Ledolter, Johannes

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

ISBN: 9780471092209 | 0471092207
Cover: Paperback
Copyright: 7/27/1998

Achieving Quality Through Continual Improvement > ISBN13: 9780471092209

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Supplemental Materials

* Acme Electronics, in which you are asked to critique their new quality programs, and list some specific steps to take to improve them.

Claude Burrill and Johannes Ledolter are the authors of Achieving Quality Through Continual Improvement, published by Wiley.

Part I Introduction

(136)

Chapter 1 Introduction to Quality

(20)

Chapter 2 History of the Quality Movement

(30)

Chapter 3 The Value of Implementing Quality

(20)

Chapter 4 People and Quality

(23)

Chapter 5 Products, Processes, and Quality

(23)

Chapter 6 Exploring the Meaning of Quality

119

(18)

Part II A Process View of Quality

137

(126)

Chapter 7 The Production Process

139

(16)

Chapter 8 Creating a Production Process

155

(24)

Chapter 9 The Specification Process

179

(16)

Chapter 10 The Design Process

195

(22)

Chapter 11 The Create Process

217

(21)

Chapter 12 The Examine Process

238

(25)

Part III Management Issues in Achieving Quality

263

(90)

Chapter 13 The Quality System

265

(23)

Chapter 14 Establishing a Culture for Quality

288

(21)

Chapter 15 Managing Quality

309

(24)

Chapter 16 Quality and People Management

333

(20)

Part IV Stabilizing Quality

353

(114)

Chapter 17 Stabilizing the Quality System

355

(27)

Chapter 18 Managing by Facts: Data Gathering and Data Classification

382

(20)

Chapter 19 Data Analysis and Data Presentation

402

(33)

Chapter 20 Statistical Techniques for Achieving Quality

435

(32)

Part V Improving Quality

467

(58)

Chapter 21 Quality Improvement

469

(28)

Chapter 22 Quality Improvement Initiatives

497

(14)

Chapter 23 Quality Innovation

511

(14)

Part VI Conclusion

525

(20)

Chapter 24 Optimism for the Future: Quality Awards and Success Stories

527

(18)

Appendix Case Studies

545

(80)

Index

625

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Achieving Quality Through Continual Improvement

Summary

Author Biography

Table of Contents

Supplemental Materials