Administrative Office Management, Complete

Administrative Office Management continues to provide students with the most up-to-date information reflecting contemporary management thinking, issues, and trends that every office employee needs to know. The text provides a strong management-based background while utilizing a humanistic approach for managing and supervising staff in an office environment.

PART 1 INDENTIFYING BASIC CONCEPTS AND TRENDS

2

(124)

CHAPTER 1 THE EVOLUTION OF MANAGEMENT PRACTICES

4

(30)

The Role of Management in the Workplace

6

(1)

The Administrative Manager Position

6

(1)

Schools of Management Thought

7

(7)

Levels and Skills of Management

14

(2)

Functions of Management

16

(8)

Basic Principles of Management

24

(3)

The Changing Workplace

27

(3)

Summary

30

(4)

CHAPTER 2 HANDLING ADMINISTRATIVE MANAGEMENT CHALLENGES

34

(26)

Challenges That Affect Administrative Managers

36

(8)

Managing the "Infotech" Workers

44

(4)

Staying Challenged as an Administrative Manager

48

(8)

Summary

56

(4)

CHAPTER 3 ADMINISTRATIVE MANAGEMENT ACTIVITIES IN THE WORKPLACE

60

(22)

The Changing Role of the Administrative Professional

62

(6)

Scope of Administrative Manager's Skill Set

68

(10)

Summary

78

(4)

CHAPTER 4 EMERGING ELEMENTS IMPACTING ADMINISTRATIVE MANAGEMENT PRACTICES

82

(26)

Workplace Trends

84

(2)

Managing Changes in the Workplace

86

(3)

The Look of Current Organizations

89

(3)

Reshaping the Organizational Chart

92

(2)

Developing Change Management Skills

94

(3)

Alternative Work Styles

97

(7)

Summary

104

(4)

CHAPTER 5 MANAGING INFORMATION, TECHNOLOGY, AND TRAINING IN THE WORKPLACE

108

(18)

Networked Systems in the Office

110

(2)

Networks and the Virtual Business Environment

112

(3)

Technology and Updating Workplace Training Needs

115

(7)

Summary

122

(4)

PART 2 MANAGING HUMAN RESOURCES IN THE WORKPLACE

126

(126)

CHAPTER 6 STAFFING PRACTICES: EMPLOYMENT LAWS AND JOB ANALYSIS

128

(22)

Laws Affecting Human Resources Management

130

(10)

Job Analysis

140

(6)

Summary

146

(4)

CHAPTER 7 ON-THE-JOB EMPLOYEE PRACTICES

150

(32)

Employee Recruitment

152

(2)

Employee Selection

154

(9)

Employee Orientation

163

(4)

Employee Training

167

(3)

Counseling and Disciplining Employees

170

(2)

Performance Appraisals

172

(4)

Employee Turnover and Retention

176

(2)

Summary

178

(4)

CHAPTER 8 EMPLOYEE COMPENSATION, RECOGNITION, AND COMPANY POLICIES

182

(26)

Employee Compensation and Benefits

184

(7)

Promoting Employees

191

(1)

Policies, Procedures, Rules, and Handbooks

192

(4)

Terminations and Layoffs

196

(5)

Labor Unions

201

(3)

Summary

204

(4)

CHAPTER 9 HEALTH-RELATED AND OTHER WORKPLACE ISSUES

208

(20)

Health-Related Work Issues

210

(8)

Other Workplace Issues

218

(6)

Summary

224

(4)

CHAPTER 10 WORK ETHICS AND BUSINESS ETIQUETTE ISSUES

228

(24)

Corporate Values and Business Ethics

230

(4)

Loyalty in the Workplace

234

(3)

Business Etiquette and Behavior

237

(5)

Business Attire and Image Skills

242

(3)

International Politeness

245

(4)

Summary

249

(3)

PART 3 PRACTICING LEADERSHIP AND COMMUNICATION SKILLS

252

(108)

CHAPTER 11 LEADERSHIP, MOTIVATION, AND PROBLEM-SOLVING IN ORGANIZATIONS

254

(28)

Effective Leadership

256

(7)

Staff Motivation

263

(9)

Power, Office Politics, and Motivation

272

(2)

Decision-Making and Problem-Solving

274

(4)

Summary

278

(4)

CHAPTER 12 COMMUNICATING IN THE WORKPLACE

282

(22)

The Communication Process

284

(4)

Office Communication Networks

288

(3)

Methods Used for Workplace Communication

291

(6)

Intercultural Communication

297

(3)

Summary

300

(4)

CHAPTER 13 GROUP DYNAMICS, TEAMWORK, AND CONFLICT ISSUES

304

(30)

The Nature of Groups and Team-Building Considerations

306

(5)

Conflict Resolutions

311

(7)

Conflict Issues in Action

318

(11)

Office Manuals and Procedures

329

(2)

Summary

331

(3)

CHAPTER 14 ESSENTIAL BUSINESS COMMUNICATION SKILLS

334

(26)

Basics of Workplace Communication

336

(1)

Effective Reading Skills

336

(2)

Effective Writing Techniques

338

(5)

Effective Speaking and Presentation Skills

343

(4)

Listening and Helping Skills in Business

347

(2)

Communicating Effectively on the Telephone

349

(7)

Summary

356

(4)

PART 4 MANAGING ESSENTIAL ADMINISTRATIVE SERVICES

360

(80)

CHAPTER 15 OFFICE DESIGN, SPACE, AND HEALTH ISSUES

362

(24)

Office Design Issues

364

(8)

Office Ergonomics and Health Factors

372

(5)

Recognizing and Preventing Computer Injuries

377

(5)

Summary

382

(4)

CHAPTER 16 MANAGING WORKPLACE SAFETY

386

(24)

Scope of Safety Management

388

(5)

Safety Policies

393

(2)

Pre-employment Background Checks

395

(2)

Preventing Workplace Violence

397

(7)

In the Aftermath of Workplace Violence

404

(2)

Summary

406

(4)

CHAPTER 17 OTHER WORKPLACE PRODUCTIVITY SYSTEMS

410

(30)

Document Management Systems

412

(6)

Copier and Multi-Function Device Systems

418

(6)

Telephone Systems

424

(3)

Mailing Systems

427

(3)

Accounting Systems

430

(1)

Other Automated Office Equipment Systems

431

(5)

Summary

436

(4)

PART 5 MANAGING WORKPLACE SYSTEMS AND TECHNOLOGY

440

(72)

CHAPTER 18 COMPUTER NETWORK SYSTEMS AND SECURITY ISSUES

442

(20)

Business Use of Telecommunications

444

(2)

Computer Networks in the Workplace

446

(6)

Network Security Concerns

452

(5)

Summary

457

(5)

CHAPTER 19 INTERNET SERVICES AND COMPUTER MANAGEMENT

POLICIES

462

(2)

Internet Services

464

(7)

Employee E-Monitoring

471

(5)

Internet-Related Policies

476

(4)

Summary

480

(4)

CHAPTER 20 BUSINESS AND COMPUTER INFORMATION SYSTEMS

484

(28)

Managing Information Technology Systems

486

(1)

Computer Systems

487

(4)

Hardware

491

(9)

Software

500

(4)

Future Trends in Office Technology

504

(3)

Summary

507

(5)

ENDNOTES

512

(10)

GLOSSARY

522

(12)

INDEX

534

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Administrative Office Management, Complete Course

Summary

Table of Contents

Supplemental Materials