Administrative Office Management, Short Course

Administrative Office Management continues to provide students with the most up-to-date information reflecting contemporary management thinking, issues, and trends that every office employee needs to know. The text provides a strong management-based background while utilizing a humanistic approach for managing and supervising staff in an office environment. The Short Course contains 15 chapters, as opposed to 20 chapters in the Complete Course.

PART 1 INDENTIFYING BASIC CONCEPTS AND TRENDS

2

(124)

CHAPTER 1 THE EVOLUTION OF MANAGEMENT PRACTICES

4

(30)

The Role of Management in the Workplace

6

(1)

The Administrative Manager Position

6

(1)

Schools of Management Thought

7

(7)

Levels and Skills of Management

14

(2)

Functions of Management

16

(8)

Basic Principles of Management

24

(3)

The Changing Workplace

27

(3)

Summary

30

(4)

CHAPTER 2 HANDLING ADMINISTRATIVE MANAGEMENT CHALLENGES

34

(26)

Challenges That Affect Administrative Managers

36

(8)

Managing the "Infotech" Workers

44

(4)

Staying Challenged as an Administrative Manager

48

(8)

Summary

56

(4)

CHAPTER 3 ADMINISTRATIVE MANAGEMENT ACTIVITIES IN THE WORKPLACE

60

(22)

The Changing Role of the Administrative Professional

62

(6)

Scope of Administrative Manager's Skill Set

68

(10)

Summary

78

(4)

CHAPTER 4 EMERGING ELEMENTS IMPACTING ADMINISTRATIVE MANAGEMENT PRACTICES

82

(26)

Workplace Trends

84

(2)

Managing Changes in the Workplace

86

(3)

The Look of Current Organizations

89

(3)

Reshaping the Organizational Chart

92

(2)

Developing Change Management Skills

94

(3)

Alternative Work Styles

97

(7)

Summary

104

(4)

CHAPTER 5 MANAGING INFORMATION, TECHNOLOGY, AND TRAINING IN THE WORKPLACE

108

(18)

Networked Systems in the Office

110

(2)

Networks and the Virtual Business Environment

112

(3)

Technology and Updating Workplace Training Needs

115

(7)

Summary

122

(4)

PART 2 MANAGING HUMAN RESOURCES IN THE WORKPLACE

126

(126)

CHAPTER 6 STAFFING PRACTICES: EMPLOYMENT LAWS AND JOB ANALYSIS

128

(22)

Laws Affecting Human Resources Management

130

(10)

Job Analysis

140

(6)

Summary

146

(4)

CHAPTER 7 ON-THE-JOB EMPLOYEE PRACTICES

150

(32)

Employee Recruitment

152

(2)

Employee Selection

154

(9)

Employee Orientation

163

(4)

Employee Training

167

(3)

Counseling and Disciplining Employees

170

(2)

Performance Appraisals

172

(4)

Employee Turnover and Retention

176

(2)

Summary

178

(4)

CHAPTER 8 EMPLOYEE COMPENSATION, RECOGNITION, AND COMPANY POLICIES

182

(26)

Employee Compensation and Benefits

184

(7)

Promoting Employees

191

(1)

Policies, Procedures, Rules, and Handbooks

192

(4)

Terminations and Layoffs

196

(5)

Labor Unions

201

(3)

Summary

204

(4)

CHAPTER 9 HEALTH-RELATED AND OTHER WORKPLACE ISSUES

208

(20)

Health-Related Work Issues

210

(8)

Other Workplace Issues

218

(6)

Summary

224

(4)

CHAPTER 10 WORK ETHICS AND BUSINESS ETIQUETTE ISSUES

228

(24)

Corporate Values and Business Ethics

230

(4)

Loyalty in the Workplace

234

(3)

Business Etiquette and Behavior

237

(5)

Business Attire and Image Skills

242

(3)

International Politeness

245

(4)

Summary

249

(3)

PART 3 PRACTICING LEADERSHIP AND COMMUNICATION SKILLS

252

(60)

CHAPTER 11 LEADERSHIP, MOTIVATION, AND PROBLEM-SOLVING IN ORGANIZATIONS

254

(28)

Effective Leadership

256

(7)

Staff Motivation

263

(9)

Power, Office Politics, and Motivation

272

(2)

Decision-Making and Problem-Solving

274

(4)

Summary

278

(4)

CHAPTER 12 GROUP DYNAMICS, TEAMWORK, AND CONFLICT ISSUES

282

(30)

The Nature of Groups and Team-Building Considerations

284

(5)

Conflict Resolutions

289

(7)

Conflict Issues in Action

296

(11)

Office Manuals and Procedures

307

(2)

Summary

309

(3)

PART 4 MANAGING ESSENTIAL ADMINISTRATIVE SERVICES

312

(80)

CHAPTER 13 OFFICE DESIGN, SPACE, AND HEALTH ISSUES

314

(24)

Office Design Issues

316

(8)

Office Ergonomics and Health Factors

324

(5)

Recognizing and Preventing Computer Injuries

329

(5)

Summary

334

(4)

CHAPTER 14 MANAGING WORKPLACE SAFETY

338

(24)

Scope of Safety Management

340

(5)

Safety Policies

345

(2)

Pre-employment Background Checks

347

(2)

Preventing Workplace Violence

349

(7)

In the Aftermath of Workplace Violence

356

(2)

Summary

358

(4)

CHATPER 15 OTHER WORKPLACE PRODUCTIVITY SYSTEMS

362

(30)

Document Management Systems

364

(6)

Copier and Multi-Function Device Systems

370

(6)

Telephone Systems

376

(3)

Mailing Systems

379

(3)

Accounting Systems

382

(1)

Other Automated Office Equipment Systems

383

(5)

Summary

388

(4)

ENDNOTES

392

(8)

GLOSSARY

400

(10)

INDEX

410

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Administrative Office Management, Short Course

Summary

Table of Contents

Supplemental Materials