The Art of Leadership

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ISBN: 9780072527896 | 0072527897
Cover: Paperback
Copyright: 10/9/2002

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Teaches concepts, principles and skills of leadership in a way that is appropriate for both new and experienced leaders, as well as for the everyday person who must influence others to get things done. The book's goal is for students to develop their full potential as a leader and to become the kind of leader they always wanted to have. Softcover.

Preface

Acknowledgments

xiii

Introduction: Setting the Stage

(1)

What Is Leadership?

(1)

The Importance of Leadership

(1)

Three Types of Leaders

(1)

How Many Leaders Are There?

(1)

How Qualities of the Individual and Environmental Factors Influence the Leadership Process

(2)

Qualities of the Individual

(1)

Environmental Factors

(1)

Interaction between the Individual and the Environment

(1)

Where Leaders Learn to Lead and What People Want in a Leader

(1)

Exercise 1--1: Personalizing Leadership

(2)

Satisfactions and Frustrations of Leaders

(1)

Satisfactions of Leaders

(1)

Frustrations of Leaders

(1)

Caring Leadership

(1)

Leadership in the Work Setting

(1)

Nine Key Areas of Leadership

(1)

Introduction Summary

(1)

Answer Key for Introduction Summary

(2)

Part 1 Leadership Variables

(40)

The Leadership Equation

(10)

Leadership Trait Theory

(1)

Exercise 1--1: Six Traits of Leadership

(2)

Leadership Behavior Theory

(2)

Exercise 1--2: Two Dimensions of Leadership

(2)

Leadership Contingency Theory

(1)

Matching Qualities of Leaders, Characteristics of Followers, and the Nature of the Situation

(1)

Transformational Leadership

(3)

Leadership Qualities

(5)

Exercise 2--1: Ten Leadership Qualities---How Do You Rate?

(2)

Characteristics of Followers

(6)

The Importance of Trust

(2)

Exercise 3--1: Interpersonal Trust Scale

(4)

Situational Factors

(18)

Different Kinds of Intelligence

(1)

Exercise 4--1: Indicator of Multiple Intelligences

(6)

Styles of Leading

(2)

Exercise 4--2: What Is Your Leadership Style?

(3)

Leadership Effectiveness Today

(2)

Part One Summary

(1)

Answer Key for Part One Summary

(1)

Reflection Points

(1)

Action Assignment

(2)

Part 2 The Power of Vision

(26)

The Importance of Vision

(11)

Examples of Powerful Visions

(1)

Vision as an Ideal

(1)

Leader as Visionary and Motivator of People

(2)

Leadership Effectiveness

(2)

Exercise 5--1: Leadership Assessment

(2)

The Concept of Visioning

(2)

Visioning Process Principles

(1)

Visioning Content Principles

(1)

Visioning Application Principles

(1)

Why Create a Vision?

(1)

Requirements for an Effective Vision

(1)

The Motive to Lead

(5)

Exercise 6--1: Social Motives in the Work Setting

(3)

Organizational Climate

(9)

Exercise 7--1: Organizational Climate Questionnaire

(2)

Patterns of Leadership

(2)

Pattern I Leadership (Exploitive)

(1)

Pattern II Leadership (Impoverished)

(1)

Pattern III Leadership (Supportive)

(1)

Pattern IV Leadership (Enlightened)

(1)

Building Community in the Workplace

(1)

Part Two Summary

(1)

Answer Key for Part Two Summary

(1)

Reflection Points

(1)

Action Assignment

(1)

Part 3 The Importance of Ethics

(38)

Leadership Ethics

(10)

Exercise 8--1: Moral Dilemmas

(2)

No Easy Subject

(1)

The Roots of Ethics

(1)

The Secular Tradition

(1)

The Religious Tradition

(1)

Ethics, Humankind, and Other Animals

(1)

Moral Development

(1)

Levels of Morality

(2)

Virtue: The Nature of Level III, Stage 6 Morality

(1)

Ethics and the Legal Department

(1)

The Role of Values

(20)

Value Ideals and the Importance of Courage

(1)

Honesty as a Leadership Value

(1)

Full-Swing Values

(2)

Leadership and Values

(3)

Exercise 9--1: Workplace Values and Leadership Actions

(2)

Personal Values

101

(2)

Exercise 9--2: Personal Values---What Is Important to You?

103

(9)

Ethics at Work

112

(7)

Ethical Climates of Organizations

113

(2)

Exercise 10--1: Organizational Ethics

115

(2)

Part Three Summary

117

(1)

Answer Key for Part Three Summary

117

(1)

Reflection Points

118

(1)

Action Assignment

118

(1)

Part 4 The Empowerment of People

119

(28)

Leadership Authority

120

(13)

Servant Leadership

121

(2)

Access, Communication, and Support

122

(1)

Participative Leadership Philosophy

123

(2)

The Leadership Position

125

(2)

Negative Consequences in the Use of Power

126

(1)

Sources of Leadership Power

126

(1)

Exercise 11--1: What Type of Power Does Your Supervisor Use?

127

(2)

Psychological Size and Two-Way Communication

129

(4)

Lessons from Gandhi

132

(1)

Empowerment in the Workplace

133

(5)

Principles of an Empowered Workplace

134

(1)

Characteristics of an Empowered Workplace

135

(1)

The Importance of Communication

135

(1)

The High-Performance Workplace

136

(1)

Improving Performance across Companies

137

(1)

Leadership Challenge

137

(1)

The Quality Imperative

138

(9)

W. Edwards Deming

138

(3)

The Deming Way

140

(1)

Philosophical Roots of the Quality Movement

141

(1)

Beginning with Taylor

141

(1)

The Human Relations School

141

(1)

Experiments in Participative Management

142

(1)

Quality Synthesis

142

(1)

Improving Performance through Quality Initiatives

143

(1)

Background

143

(1)

Financial Benefits of Improving Quality

144

(1)

Part Four Summary

144

(1)

Answer Key for Part Four Summary

145

(1)

Reflection Points

145

(1)

Action Assignment

146

(1)

Part 5 Leadership Principles

147

(44)

Effective Leadership

148

(11)

Exercise 14--1: Leadership Report Card

149

(6)

Work Morale

155

(1)

Raising Employee Morale

155

(1)

Work Morale and the Role of the Leader

155

(1)

Practical Leadership Tips

156

(1)

Morale of the Leader

157

(1)

Psychological Health and the Concept of Flow

157

(1)

Job Design and Work Satisfaction

158

(1)

Human Relations

159

(6)

Human Relations in the Workplace

159

(1)

Basic Beliefs about People

160

(1)

Trust and Respect in Human Relations

160

(1)

Exercise 15--1: The Dyadic Encounter

161

(2)

The Enlightened Workplace

163

(2)

The Team Concept

165

(26)

Exercise 16--1: Characteristics of an Effective Group

167

(2)

Positive versus Negative Group Member Roles

169

(1)

Designing Teams for Success

170

(1)

Exercise 16--2: Problem-Solving Styles---Darwin, Einstein, Socrates, and Henry Ford

171

(6)

Leader as Team Builder

177

(1)

The Importance of Hiring and Developing Winners

177

(1)

How to Create a High-Performance Team

177

(1)

Stages in the Life of a Group

178

(3)

Avoiding Groupthink

181

(2)

Team Building Interventions and Techniques

183

(2)

Exercise 16--3: Team Excellence

185

(2)

The Role of the Leader in the Team Concept

187

(1)

Part Five Summary

187

(1)

Answer Key for Part Five Summary

188

(1)

Reflection Points

189

(1)

Action Assignment

189

(2)

Part 6 Understanding People

191

(40)

Human Behavior

193

(16)

Psychological Forces

193

(4)

Exercise 17--1: Characteristics of the Self-Actualized Person

197

(2)

Motivation in the Workplace

199

(2)

Exercise 17--2: Motivation at Work

201

(6)

Why People Do What They Do

207

(2)

The Art of Persuasion

209

(10)

Exercise 18--1: What Is Your EI at Work?

211

(2)

Elements of the Art of Persuasion

213

(4)

An Understanding of People

213

(1)

The Effective Use of Words

213

(1)

The Ability to Manage Conflict

214

(3)

Exercise 18--2: Styles of Conflict

217

(2)

The Diversity Challenge

219

(12)

Managing Diversity

220

(1)

Diversity Prescription

221

(1)

Benefits of Diversity

221

(1)

Diversity Strategies and Techniques

222

(1)

What Individuals Can Do

222

(1)

What Organizations Can Do

223

(1)

Why Tolerance Is Important

223

(2)

Gender Diversity in the Workplace

225

(3)

Communication across Genders

225

(1)

Women in Leadership Positions

226

(2)

Leadership, Diversity, and Personal Example

228

(1)

Part Six Summary

229

(1)

Answer Key for Part Six Summary

229

(1)

Reflection Points

230

(1)

Action Assignment

230

(1)

Part 7 Multiplying Effectiveness

231

(34)

Effective Delegation

232

(7)

Delegation Success Story

233

(2)

Exercise 20--1: Delegation Diagnosis

235

(2)

Rules for Effective Delegation

237

(2)

How to Assign Work

239

(9)

Career Stages, Nature of Work, and Focus of Work

240

(1)

Management Roles and Skills

241

(4)

Exercise 21--1: Functions and Levels of Management---In-Box Practice

245

(2)

The Vital Shift---Moving from Doer to Coordinator to Thinker

247

(1)

The New-Job Tryout

247

(1)

The Role of Personality

248

(17)

Exercise 22-1: Interpersonal Style Questionnaire

249

(4)

Types of People and Types of Culture

253

(1)

Understanding Others

254

(3)

Dealing with Different Types of People

257

(1)

Solving Personality Differences

258

(1)

Leadership Needs and Organizational Contributions of Different Styles

259

(2)

Mixing Personalities to Strengthen the Group

259

(1)

Interpersonal Styles and Leadership Effectiveness

260

(1)

Part Seven Summary

261

(1)

Answer Key for Part Seven Summary

261

(1)

Reflection Points

262

(1)

Action Assignment

263

(2)

Part 8 Developing Others

265

(36)

The Leader as Teacher

266

(12)

Exercise 23--1: Numbers Never Lie

269

(2)

The Development of Others

271

(3)

Types of Teacher/Leaders

271

(1)

Principles of Developing Others

272

(2)

Training in the Workplace

274

(1)

Developing Leaders

275

(1)

The Employer--Employee Relationship

276

(2)

What Employers Want in an Employee

276

(1)

How to Attract and Keep Good People

276

(2)

Helping People Through Change

278

(8)

Change in the Workplace

278

(1)

Managing People Through Change

279

(2)

Rules to Guide Leaders in Implementing Change

280

(1)

Understanding Complex Organizational Change

281

(1)

Myths and Realities in Dealing with Change

282

(1)

The Importance of Attitude

283

(2)

Strategies for Dealing with Change

284

(1)

Initiating Change

285

(1)

Burnout Prevention

286

(15)

Exercise 25--1: Up in Smoke---Are You Burned Out?

289

(2)

Dealing with Burnout

291

(1)

The Leader's Role in Burnout Prevention

291

(1)

Job Stress

292

(1)

Stress at Work and Public Policy

293

(1)

Women, Work, and Stress

294

(1)

The Executive Monkey Studies

295

(2)

Part Eight Summary

297

(1)

Answer Key for Part Eight Summary

298

(1)

Reflection Points

298

(1)

Action Assignment

299

(2)

Part 9 Performance Management

301

(38)

Managing Performance

302

(11)

Exercise 26--1: The Performance Management Lab

305

(2)

Taking Aim and Taking Stock

307

(1)

Setting Performance Objectives

307

(1)

Conducting Performance Reviews

308

(3)

Exercise 26--2: How Does Your Supervisor Rate?

311

(2)

Professional Performance

313

(20)

Exercise 27--1: The Performance Pyramid

315

(4)

Improving Performance

319

(6)

Statesmanship

319

(1)

Entrepreneurship

320

(3)

Innovation

323

(2)

You Can Improve If You Want To

325

(2)

Performance Success Story---A Case in Point

327

(1)

Five Levels of Performance Excellence

327

(1)

Organizational Performance

328

(1)

Exercise 27--2: Benchmarking the Best

329

(2)

Improving Performance through Behavior Modification

331

(2)

Improving Employee Performance in the Transportation Industry

331

(2)

Sustaining Discipline

333

(6)

Taking Corrective Action

333

(3)

Part Nine Summary

336

(1)

Answer Key for Part Nine Summary

336

(1)

Reflection Points

337

(1)

Action Assignment

338

(1)

Conclusion: Challenge and Charge

339

(8)

The Road Ahead

339

(1)

Nine Key Areas of Leadership

340

(1)

Exercise C-1: Personal Analysis of Leadership

341

(2)

Leaders Who Care

343

(1)

Learning from Lincoln

344

(1)

Going Forward

345

(2)

Endnotes

347

(16)

Glossary

363

(6)

Index

369

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The Art of Leadership

Summary

Table of Contents

Supplemental Materials