Balanced Scorecard Step-by-Step for

This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of performance management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public-sector agencies from all levels, and nonprofit organizations. He may be reached through his Web site at www.senalosa.com.

Preface	p. ix
Acknowledgments	p. xv
Introduction to the Balanced Scorecard	p. 1
Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors	p. 25
Before You Begin	p. 46
Training and Communication Planning for Balanced Scorecard Success	p. 82
Mission, Values, and Vision	p. 105
Strategy: The Core of Every Balanced Scorecard	p. 130
Strategy Maps	p. 150
Performance Measures, Targets, and Initiatives	p. 209
Creating Alignment by Cascading the Balanced Scorecard	p. 256
Linking Resource Allocation to the Balanced Scorecard	p. 276
Reporting Results	p. 286
The City of Charlotte: A Balanced Scorecard Success Story	p. 312
Sustaining Balanced Scorecard Success	p. 330
The Importance of Terminology and a Balanced Scorecard Glossary	p. 343
Index	p. 353
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Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies

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Table of Contents

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