Becoming a Conflict Competent Leader : How You and Your Organization Can Manage Conflict Effectively

Craig E. Runde is director of the Center for Conflict Dynamics at Eckerd College, St. Petersburg, Florida.

Tim A. Flanagan is co-owner of Custom Leadership Solutions, St.

Petersburg, Florida, and senior fellow at the Center for Conflict Dynamics.

They are the coauthors of the first edition of Becoming a Conflict Competent Leader, Building Conflict Competent Teams, and Developing Your Conflict Competence.

1. The What and Why of Conflict Competent Leaders

2. Understanding the Dynamics of Conflict and Your Responses to It

3. Cool Down: Managing Your Emotions

4. Slow Down and Reflect: Taking Time to Consider What Is Happening

5. Preventing Destructive Responses to Conflict

6. Fostering Constructive Responses to Conflict

7. Developing Conflict Competent Teams

8. Creating Conflict Competent Organizations

Epilogue

Resources

References

The Authors

Index

About the Center for Creative Leadership

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