Becoming a Successful Manager : How to Make a

Becoming a Successful Managerprovides hands-on exercises and advice to help neophyte managers make the difficult transition from managing only themselves to managing others. It shows new managers how to create a positive, productive environment, one that motivates and brings out the best in employees while providing maximum benefit to their employers.

Jack H. Grossman, Ph.D., (Deerfield, IL) is a psychologist and management consultant, and professor emeritus at DePaul University's Kellstadt Graduate School of Business.

J. Robert Parkinson, Ph.D., (Glenview, IL) is an associate professor at Northwestern University and independent communications consultant.

Acknowledgments

ix

A Note from the Authors

xi

Introduction: How You Can Benefit from This Book

1

(12)

Part 1: Establishing a Solid Departmental Foundation

Define Your Role

13

(6)

Adopt Positive and Productive Attitudes

19

(14)

Get to Know Each Person in Your Department

33

(8)

What You and Your Employees Have in Common

41

(6)

Listen-Really Listen-and You Will Hear More than Words

47

(16)

Perpetuate Problem-Solving Attitudes

63

(16)

Discourage Enemies from Invading Your Departmental Garden

79

(14)

Part II: Building on Your Foundation

Give the Gift of Constructive Criticism

93

(10)

Resolving Conflicts

103

(10)

How to Handle Harassment

113

(10)

The Art of Asking Questions

123

(14)

Conduct Meaningful Performance Reviews

137

(10)

Make Departmental Meetings Productive

147

(12)

Delegate Effectively and Allow Employees to Take Risks

159

(14)

Hire the Right People

173

(10)

Moving Forward

183

(4)

Appendix

187

What I Get Paid to Do

Essentials for Managerial Excellence

The Three Elements of Attitudes

Encourage Positive Attitudes

Being an Excellent Manager Begins with Being a Good Person-a Mensch

How Do You Make Your Employees Feel?

The Problem-Solving Process

Characteristics of a Departmental Weed

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Becoming a Successful Manager : How to Make a Smooth Transition from Managing Yourself to Managing Others

Summary

Author Biography

Table of Contents

Supplemental Materials