Becoming a Successful Manager, Second Edition

Becoming a Successful Manager offers solid advice and skill-building exercises to help you evolve successfully into your new role as manager. Each chapter provides essential advice and specific steps for cultivating your employees' diverse skills and creating a productive work environment. You'll learn how to: Book jacket.

About the Authors
Jack H. Grossman, Ph.D., was a psychologist, management consultant, and professor emeritus at DePaul University's Kellstadt Graduate School of Business.

Gary Grossman is the founder and CEO of Venn Strategy Group, which helps companies measure and manage strategy. He is an international consultant and trainer with expertise in using business intelligence and technology to build an integrated performance management culture. His clients have included several well known companies including Coca-Cola, Epson, and Avery Dennison.

J. Robert Parkinson, Ph.D., serves on the faculty at Northwestern University. He is a consultant, trainer, and coach specializing in effective communications for major corporations, professional associations, and government agencies. He has hosted several radio programs and conducts seminars and personal coaching/counseling sessions in relationship building, management practices, and communication techniques.

Acknowledgments	p. v
A Note from the Authors	p. vii
Knowing the Territory	p. 1
What Is a Professional Manager?	p. 3
Defining Your Role	p. 15
The Staff Mosaic-Working Together	p. 23
Understanding Each Person in Your Department	p. 39
Clarifying What You and Your Employees Have in Common	p. 47
Establishing a Solid Departmental Foundation	p. 53
Adopting Positive and Productive Attitudes	p. 57
Perpetuating a Problem-Solving Culture	p. 69
Listening-Really Listen and You Will Hear More than Words	p. 87
Mastering the Art of Asking Questions	p. 103
Eliminating Weeds from Your Departmental Garden	p. 117
Giving the Gift of Constructive Criticism	p. 127
Building on Your Foundation	p. 135
Hiring the Right People	p. 139
Conducting Meaningful Performance Reviews	p. 149
Delegating Effectively and Empowering Employees to Take Risks	p. 159
Mastering Productive Meetings Is as Easy as PIE	p. 171
Resolving Conflicts	p. 185
Handling Harassment	p. 195
Moving Forward	p. 203
Appendix	p. 207
Index	p. 213
Table of Contents provided by Ingram. All Rights Reserved.

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Becoming a Successful Manager, Second Edition

Summary

Author Biography

Table of Contents

Supplemental Materials