IT Best Practices: Management, Teams, Quality, Performance, and Projects

This book examines the factors, skills, knowledge and human attributes required to be successful in bringing large scale changes about in an organization. The author presents a holistic and strategic approach to change management by covering the many technical and business skills needed to achieve organizational change. The book includes coverage of management best practices, team building, quality, project methodology, resource allocation, and process engineering. It also offers a realistic and pragmatic look at effecting change in the workplace and explains how to incorporate quality techniques into change management.