Guy St. Clair is President of SMR International, a New York-based management consulting company
Introduction to the series
vii
Foreword
xiii
Denna Marcum
Preface Knowledge Services in the Twenty-First Century: The Grand Design
xv
Part I A Knowledge Services Profession
1
(158)
Introduction: The Learning Nexus: Society, Change, and Knowledge Services
3
(18)
Point of Departure: From Studying for Librarianship to Professional Learning for Knowledge Services
21
(28)
Professional Learning
49
(16)
Professionalism, Accreditation, and Certification
65
(26)
Information, Knowledge Services, and the Organization
91
(30)
KD/KS: Knowledge Development/Knowledge Sharing: A New Paradigm for Professional Learning in Knowledge Services
121
(20)
KD/KS: Qualification Management for the New Profession
141
(18)
Part II Learning in the Organization
159
(116)
KD/KS: Conducting the Learning Audit
161
(26)
KD/KS: Determining Goals and Expectations
187
(22)
KD/KS: Defining the Approach
209
(18)
KD/KS: Establishing the Program
227
(24)
KD/KS: Managing the Program
251
(24)
Part III Epilogue, Final Thoughts and Bibliography
275
(2)
Epilogue KD/KS: The Future of Knowledge Services
277
(8)
KD/KS: Further Thoughts on Knowledge Services: Four Essays
285
(12)
Guy St. Clair
Bibliography and Works Consulted
297
(10)
Index
307
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